Job Description

About Us

The Wild Neighbours Cafe is proudly operated by the Valley Zoo Development Society (VZDS) in partnership with the Edmonton Valley Zoo. We're more than just a cafe -- we're a community hub that serves ethically sourced food and beverages while supporting wildlife conservation and environmental education. Located within one of Edmonton's most beloved attractions, we offer a unique opportunity to work in a dynamic, animal-friendly, family-focused environment.

Position Summary

Reporting to the Executive Director of the Valley Zoo Development Society, the Cafe Supervisor is responsible for the daily leadership and operations of the Wild Neighbours Cafe at the Edmonton Valley Zoo. This role is perfect for a hospitality professional who thrives in a fast-paced, community-focused environment and is passionate about customer service, team development, and sustainability.

As Cafe Supervisor, you will oversee the front-of-house operations--including managing staff, maintaining the amenities station, restocking supplies, operating the POS system, and taking food orders--while ensuring a warm, inclusive, and efficient guest experience. You will also be responsible for fulfilling catering orders for zoo-related events and ensuring compliance with health and safety regulations.

More than just a supervisor, this role is a mentor, leader, and ambassador for the Valley Zoo Development Society and the Edmonton Valley Zoo. You'll play a meaningful part in advancing the zoo's mission by supporting its educational and conservation initiatives through thoughtful service and strong operational leadership.

What You'll Do

Perform all opening and closing procedures for front-of-house operations, ensuring readiness and cleanliness of the cafe. Adhere to all Valley Zoo Development Society (VZDS) policies and procedures. Supervise and support all employees of the Wild Neighbours Cafe, including scheduling, mentoring, performance management, and compliance with human resource policies. Ensure all staff receive thorough training for their roles and provide ongoing training to maintain high service and operational standards. Estimate and order ingredients and supplies based on menu demand and product mix. Maintain accurate inventory records, including transfers, repairs, sales, and waste tracking. Prepare and order quick-bake, grab-and-go, and heat-and-serve food items suitable for the cafe environment. Take and manage catering orders, coordinating preparation and timely delivery for zoo-related events and functions. Ensure all areas, including floors and equipment, are cleaned to Alberta Health Services (AHS) standards. Regularly inspect all equipment and facilities; schedule and coordinate repairs or maintenance as needed. Foster a culture of collaboration and open, two-way communication among team members. Actively promote and understand the cafe menu items, making recommendations to customers and staff as needed. Ensure strict compliance with Alberta Health and Safety regulations, food service codes, and liquor laws. Prepare monthly operational reports, including feedback and recommendations for service, menu, or efficiency improvements. Promptly address and resolve customer concerns or complaints with professionalism and care. Lead by example by maintaining a positive, respectful, and inclusive workplace culture that reflects the values of the Valley Zoo Development Society and Edmonton Valley Zoo.

Skills and Experience

Minimum 1 year of relevant supervisory experience in a cafe or food service setting. Proven barista skills with a strong knowledge of coffee preparation and service. Sound knowledge of safe food handling practices. Valid Food Handling Certificate (required). ProServe Certificate and Protect Plus certification are considered strong assets. Ability to lift up to 50 lbs and perform physically active tasks throughout a shift. Comfortable with standing, walking, and bending for extended periods (up to 8 hours per shift). Strong written and verbal communication skills. A passion for continuous improvement, with a proactive approach to problem-solving. Demonstrated decision-making abilities and a focus on operational efficiency. Strong attention to detail, organizational skills, and time management.

Qualifications

Minimum of 1 year in a supervisory role within the hospitality or food and beverage industry, preferably in a cafe setting. Hands-on barista experience and a genuine passion for coffee. Proven ability to make quick, confident decisions and thrive in fast-paced, multitasking environments. Effective communicator with the ability to collaborate with diverse teams, address challenges, and support team success. High school diploma (Grade 12) or equivalent required. Willingness and availability to work a flexible schedule, including days, evenings, weekends, and holidays as needed. Excellent under pressure, maintaining a calm and guest-focused demeanor in high-volume periods. Proficiency with POS systems, inventory software, and general computer literacy. Strong leadership capabilities, with the ability to mentor and inspire team members.

What We Offer

At the Wild Neighbours Cafe, operated by the Valley Zoo Development Society (VZDS), we believe in supporting our team with meaningful benefits, a collaborative culture, and opportunities to grow. Here's what you can expect:

Competitive compensation

-- Wage commensurate with experience.

Health & wellness benefits

-- Opportunity to enroll in the VZDS benefits plan after 3 months of employment.

A unique work environment

-- Located on the beautiful grounds of the Edmonton Valley Zoo.

Purpose-driven work

-- Be part of a team that supports conservation, education, and community engagement through food and hospitality.

Work Environment

Fast-paced cafe located within a family attraction High-energy atmosphere Surrounded by nature, animals, and a mission-driven community A perfect fit for those who value wildlife, education, and sustainability

Apply Now

Ready to take the next step in your hospitality career in one of Edmonton's most unique locations? Submit your resume and a short cover letter sharing why you're the ideal candidate for this exciting opportunity at the Wild Neighbours Cafe.

Job Types: Full-time, Permanent

Pay: From $16.50 per hour

Expected hours: 40 per week

Additional pay:

Tips
Benefits:

Casual dress Discounted or free food On-site parking Store discount
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Holidays Monday to Friday Morning shift Weekends as needed
Ability to commute/relocate:

Edmonton, AB T5R 5R5: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have hands-on barista experience and a passion for coffee? Are you available to work flexible shifts, including days, evenings, weekends, and holidays as required? Are you able to lift up to 50 lbs and stand or bend for up to 8 hours per shift? Do you have experience managing catering orders and food service logistics?
Education:

Secondary School (required)
Experience:

Barista: 1 year (required) Food industry: 1 year (required) Supervising: 1 year (required)
Language:

English (required)
Licence/Certification:

Food Handler Certification (required)
Work Location: In person

Expected start date: 2025-06-01