Job Description

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Summary:

This position is responsible for providing support to FXG Brokerage Inclusive (BI) services and assisting FedEx OPCOs, US shippers and FTNC customers, on matters regarding BI and customs brokerage for High Value Shipments (HVS) & Low Value Shipments (LVS) shipments. It also requires the incumbent to explain the FTNC Non-Resident Importer (NRI) program to potential customers.

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CUSTOMER SERVICE & BROKERAGE INCLUSIVE SERVICE SUPPORT

• Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
• Explains to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines
• Investigates and analyzes BI disputes on a regular basis and contacts Customs for additional information/clarifications (if required)
• Apprises customers and FedEx OPCO on the status of dispute, and coordinates with FTNC\'s Regulatory & Compliance department for correction to the file or B2 completion
• Updates all Customs clearance cases on 1Source until the file is closed
• Provides general customs brokerage information to customer upon request

CREDIT CARD PAYMENTS

• Processes credit card payments and provides payment receipts via fax or e-mail upon request
• Inquires & responds to customers for any issues related to credit card payment, such as duplicate payment, payment applied against the wrong invoice, etc.

FedEx EXPRESS AND REVENUE SERVICES

• Provides assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNC clearance invoices that customers receive by mail
• Assists with sorting and mailing of low value shipment documents
• High School Diploma Required
• Minimum 3 years of experience in the field of customer service
• Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
• Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
• Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers

Additional InformationPosting Date: 14-August-2023
Closing Date: 08-27-2023

FTN Statement/Disclaimer

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do \xe2\x80\x9cAbsolutely, Positively Whatever It Takes\xe2\x80\x9d to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do

Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Logistics, Canada.

FedEx Logistics, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

FedEx