Job Description

OverviewIDCs Business Value Strategy practice focuses on custom research that provides financial justification for vendors IT solutions and helps them transform their sales focus from product features to customer value. The Business Value Interviewer will be responsible for conducting in-depth interviews with end user organizations of client technologies and solutions that provide the foundation for IDC Business Value Strategy projects. Carrying out these interviews will require preparing for interviews by understanding the sponsoring vendor's solution(s), conducting the interview via Zoom or other similar conferencing platform, transcription review, data entry, and conducting any necessary follow up with the interviewee(s).The Business Value Interviewer must have a strong ability to obtain necessary data and information from virtual interviews based on in-depth interview guides with executives and managers who work at organizations using the vendor solution(s) covered by IDC research. They will have the strong ability to make interviewees feel comfortable discussing the impact of using the vendor solution(s) with them as well as the ability to adapt on the fly to ask follow-up questions and to probe on areas of interest, but while maintaining the integrity of the framework of the in-depth interview guide. The Business Value Interviewer must be able to obtain strong quantitative and qualitative data from interviews and be comfortable pushing interviewed executives and managers to the right extent to obtain the maximum possible information, while ensuring a good interview experience and reflecting well on IDC and the sponsoring vendor.IDCs usual business hours are 9 am - 5 pm ET, however, interviews must be scheduled at times of convenience for executives and managers. The Business Value Interviewer role may offer more flexible work hours/schedule than the usual 9 am - 5 pm ET.Why IDC?IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC has been recognized for four consecutive years (2020, 2021, 2022, 2023) by the IIAR as the which is one of the highest accolades for the technology market research industry. IDC is a dynamic and innovative research, data, and events company at the forefront of guiding the global technology market ecosystem. We are dedicated to delivering leading solutions that empower businesses to make better decisions and thrive in the digital-first age.Responsibilities

• Understand the Business Value Strategy team and their methodology; the role of in-depth interviews in completing projects, and project execution
• Serve as the Business Value Strategy team's primary interviewer, typically completing between 4-6 interviews per week, including preparation, transcription, data entry, and quality assurance
• Communicate with interviewees on scheduling and other matters, and working with IDC third-party partners to schedule and complete interviews
• Work closely with the Business Value Strategy group to discuss interview outcomes and challenges and provide actionable data and insights from interviews
• Participate in client solution briefings and results presentation to prepare for interviews and understand how interviews are used for Business Value projects
• Follow up with interviewees to assure the best quality data

Qualifications

• Bachelors Degree or equivalent experience
• 2+ years of consulting experience
• Experience with enterprise-type technologies typically covered in Business Value interviews and ability to discuss impact of technology with managers and executives preferred
• Ability to think dynamically and ask questions / probe based on an interviewee's responses
• Ability to work independently and maintain motivation independently, while also working closely with other Business Value team members
• Strong time management skills
• Enjoy the process of speaking and interacting with others and feel comfortable in doing so, including executives and managers

This role is located in our Toronto Office, with a hybrid work schedule or may work remote from Ontario, British Columbia, Alberta, or Nova Scotia.About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,300 IDC analysts provide global, regional, and local expertise on tchnology and industry opportunities and trends in over 110 countries worldwide. For 60 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.IDC Canada is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. Applicants must have a valid Canadian Social Insurance Number (SIN) card. Only qualified candidates will be contacted.

International Data Corporation