Job Description

Business Travel Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay at Sheraton Suites Calgary Eau Claire (managed by Accor). You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.What's in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Consistently offer professional, friendly and engaging service, while ensuring prompt and courteous service is provided to both internal and external contacts
• Manage the Hotel's business travel and tour & travel accounts including RFP's & prospecting.
• Solicit and engage with new business/clients, while maintaining existing relationships.
• Proactively communicate with the Hotel's most loyal guests and VIPs such as offering support with reservations, sending pre-arrival communication, and personally welcoming them while on property
• Create, track, and act upon preferences and requests of elite loyalty members and VIPs
• Maintain an active presence in the Hotel, and organize and participate in Hotel loyalty receptions
• Create, maintain and manage positive and strong relationships with all guests, vendors, departments, colleagues and the global sales network
• Organize and conduct introductory & planning site visits in a professional manner that addresses the needs of the guests/groups, while showcasing our Hotel and offerings
• Work with the Conference Services Manager for effective pass over of all group blocks to service catering component
• Create strong relationships across various departments, including Front Office, Culinary, Housekeeping, Audio Visual, etc., while ensuring information is accurately communicated and operational requirements are accounted for
• Prepare weekly, monthly, and annual reports as required. As directed, assist with the compilation of competitive intelligence information. Conduct on-going research within given market segment /region.
• Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations

Your experience and skills include:

• Previous Sales experience, minimum 3 years', in a similar setting is required
• Computer literate with Microsoft Office applications is required and prior experience with property management systems is an asset
• Diploma/degree in a related field is an asset
• Exceptional interpersonal skills, both written and verbal is essential, with the ability to build relationships and rapport seamlessly
• Proven ability to problem solve, interact with many moving parts and collaborate with various areas throughout the hotel
• Demonstrated customer service skills with the ability to focus attention on guest needs while remaining calm and professional at all times
• Ability to work well under pressure while handling short lead times when necessary
• High attention to detail to ensure the highest level of accuracy

Your team and working environment:

• Sheraton Suites Calgary Eau Claire is a unique property, managed by Accor, and operating as a franchised Marriott property, which offers exposure to many stakeholders and brands
• The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open, welcoming and feels like a second family
• Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob Type: Full-timeSalary: $60,000.00-$70,000.00 per yearBenefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
The hotel has specific COVID-19 protocols in place to maintain a safe work environment for all.Expected start date: 2022-09-06