Job Description

What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!
Say hello to Canopy by Hilton Toronto Yorkville! Canada\xe2\x80\x99s first Canopy by Hilton.
Canopy by Hilton, Hilton\'s first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.
Culture is key at Canopy, with team members known as \xe2\x80\x9cfriendly enthusiasts,\xe2\x80\x9d that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy\xe2\x80\x99s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy\xe2\x80\x99s \xe2\x80\x9cPositively Yours\xe2\x80\x9d service culture is a kept Brand promise, delivering a consistent \xe2\x80\x9cPositive Stay,\xe2\x80\x9d where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a 184-room hotel with restaurant, street level caf\xc3\xa9, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
Position Title: Business Travel Sales Manager/ Sales Enthusiast Reports To: Director of Sales & Marketing/Lead Sales Enthusiast
JOB OVERVIEW Develop business through direct sales solicitation for Association and Trade Show Markets DUTIES AND RESPONSIBILITIES

• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business.
• Achieve personal and team goals as assigned.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.

• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Accurately forecasts all bookings and cancellations.

• Develops and maintains relationships with key clients in order to produce group and/ or convention business
• Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Interact with outside contacts:
  • Guests \xe2\x80\x93 to ensure their total satisfaction
  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. \xe2\x80\x93 to ensure repeat business, follow up on events, and generate new business
  • Other contacts as needed (Professional organizations, community groups)
  • May assist in developing and implementing sales plans.
• Perform other duties as assigned.

ACCOUNTABILITY: This job is a sales professional with established sales goals. QUALIFICATIONS AND REQUIREMENTS Some College plus a minimum of 2 years sales or marketing related experience, or equivalent combination of education and experience. Related degree preferred. Prior hotel sales experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Remain stationary for extended periods of time
• Handling objects

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Attention to detail
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver\xe2\x80\x99s License.
• May be required to work nights, weekends, and/or holidays.

Qualifications and Requirements:

• Post-secondary school degree/diploma, in a sales or business discipline, from an academic institution is preferred.
• Two or more years of experience working in a similar sales role.
• Strong English oral and written communication skills
• Conscientiousness and attention to detail.
• Polished personal presentation with warm, confident, and hospitable personality.
• Planning and organizational abilities
• Knowledge of Hilton OnQ PMS and Delphi.fdc a plus
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook, SharePoint)
• Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver\xe2\x80\x99s License.
• May be required to work nights, weekends, and/or holidays.

This job requires the ability to perform the following:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Remain stationary for extended periods of time
• Handling objects
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Health and Safety:

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

About Hilton: One of the world\xe2\x80\x99s largest, fastest-growing hospitality companies representing 18 Brands, 122 countries and territories and more than 6,800 properties worldwide\xe2\x80\xa6and counting! Hilton\xe2\x80\x99s vision is to fill the earth with the light and warmth of hospitality. Recognized for a culture of belonging: Ranked #1 on the 2021 DiversityInc\xe2\x80\x99s Hall of Fame list of Top 50 Companies for Diversity Fortune 2022 World\'s Most Admired Companies Ranked #7 in Canada on Great Place to Work 2022 World\xe2\x80\x99s Most Valuable Hotel Brand, Brand Finance Global 500 2022 Best Workplaces for Women 2021 Forbes, Best Employers for New Graduates 2019 Pinnacle Award, Company of the Year \xe2\x80\x93 Hilton Canada
Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand\xe2\x80\x99s Vision, Mission, and Values. Specifically, we look for team members who demonstrate these Values:
Hospitality - We\'re passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We\'re leaders in our industry and in our communities. Teamwork - We\'re team players in everything we do. Ownership - We\'re the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
Brighter Together. We are Hilton. We are Hospitality.
About Easton\xe2\x80\x99s: The Easton\xe2\x80\x99s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry \xe2\x80\x93 renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler. In the highly competitive hotel industry, Easton\xe2\x80\x99s Group\xe2\x80\x99s core advantages are prime locations, premium quality, and superb service. Every Easton\xe2\x80\x99s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it\xe2\x80\x99s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area\xe2\x80\x99s main tourist attractions like Canada\xe2\x80\x99s Wonderland or Vaughan Mills Shopping Centre.