Job Description

:

We are currently seeking a Business Technology Analyst to join our team.

The Business Technology Analyst provides technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases, and related enterprise computing systems. This role supports the effective and continued operation of systems and applications, involving troubleshooting, desktop installs, maintenance, and software support.

Here\'s what would be included as a part of your typical day * Technical Support: Provides support to staff by troubleshooting, problem solving and escalating when appropriate. Maintains liaison with vendor contacts as well as branch technical representatives in the event of system failure or required escalation.

• Installation & Configuration: Carries out setup, maintenance and deployment of client systems, workstations, telecom equipment, printers and related software to department standards
• Operational Procedures Carries out daily operational routines to optimize hardware and software use. Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards
• Documentation: Develops, maintains, and documents installation and configuration of IT processes and procedures. Ensures documentation is reviewed on a regular basis and updated as required.
• Team Support: Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards. This role maybe required to work non-standard or additional hour, including on-call and available to travel to various First West business locations, when required.

Required Skills, Experience & Qualifications

• College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
• Other Certifications, Designations or Licenses - Obtain technical certification (i.e. MCSA) within first of employment required
• Bachelor\'s degree preferred
• 3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
• Effective verbal and written communication skills
• Analytical and logical thinking / problem solving with high technical aptitude
• Good team player with a positive attitude
• Background in Windows 8.1, Windows 10 and Microsoft Active Directory, specifically Users and Computers
• Solid knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on technical service in a call center or help desk environment
• Familiar with Office 365
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Pay Transparency

Salary Range: $48,640 - $62,300

Please note, the salary range mentioned in this job posting should serve as a guide. The final compensation offered may vary based on a variety of factors including bonuses and/or incentives, or a candidate\'s skills and experience. First West is committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization.

About Us:

What\'s in it for you:

First, we strive to make our team members feel genuinely rewarded. You\'ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we\'re powered by giving back-in big ways and through small gestures. That\'s why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you\'ll be able to elevate your potential. Wherever your own purpose leads, we\'re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Equity, Inclusion & Diversity

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it\'s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We\'re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.

First West Credit Union