Job Description

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Position Overview:
The Sr. Business System Analyst will drive requirements on key Business projects and IT initiatives and will support projects and tactical activities related to the maintenance and continuous improvement of key processes that include strategic development, cost-benefit analysis, platform engineering, and operational efficiency. The Sr. BSA will work collaboratively with all the internal and external stakeholders to ensure that the implementation teams are well equipped with precise details required for driving design, development and process improvements. Solid leadership, product ownership, communication & collaboration skills are expected out of this role to provide consistent guidance & support to the other BAs and Functional resources within the team, and to effectively work with a number of internal & external stakeholders.
Office Location: Toronto
Employment Type: Permanent
Role Type: New future position
Work Arrangement: Hybrid
Key Responsibilities:
Product Ownership

• Own the application/service in scope and come up with innovative solutions aligned to the company's goals & KPIs

• Translation of the business requirements into clear systems requirements to be consumed by the implementation teams (a thorough understanding of multiple functional ranges used by complex projects and the ability to identify and quantify business process improvements along with system improvements through the use of technology is critical)

• Actively involve in the finalization of the project scope and the various phases of implementation

• Able to critically evaluate data, assumptions, and risks to ensure robust and realistic CBA and use cases

• Able to compile reports based on pre-defined KPIs, highlighting basic trends or results

Planning & Documentation

• Manage user story creation (functional and technical), refinement, backlog maintenance, and sprint delivery

• Ensure strong documentation throughout the project lifecycle including key requirements, user experience changes, important decisions that impacts the project design and release/roll-out plans

• Driving all product planning sessions with IT and business partners

Communication & Collaboration

• Maintain strong communication with all the project stakeholders and provide regular updates/progress reports regarding progress, opportunities and risks for the purposes of operational decision making

• Support the implementation teams throughout the project life cycle by promptly clarifying on open questions & by leading the UAT cycles

• Strongly collaborate with Business and the various cross functional teams

• Work closely with development team to ensure alignment

• Working with stakeholders to define and refine relevant KPIs that align with business objectives

• Successfully engage in multiple initiatives simultaneously

Mentorship & Training

• Work with leadership and help with on-boarding new BAs in the team

• Provide mentorship to the other BAs in the team

• Train the BAs on best practices

Competencies:

• Action Oriented

• Collaborates

• Communicates Effectively

• Drives Engagement

• Drives Results

Requirements
Experience & Skills:

• A Bachelor's degree or equivalent work experience

• 6+ Years of relevant work experience working in capacity of Business System Analyst, including experience in operational forecasting, high level system design, resource planning, and/or financial analysis.

• Strong written and verbal communication skills

• Strong analytical skills

• Strong organizational and time management skills and ability to manage numerous projects simultaneously with an attention to detail

• Strong relationship builder and has the ability to communicate effectively across different levels of the organization and external stakeholders.

• Ability to work independently

• Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, and Word, Attlassian products, Miro and Visio

• Technical Expertise with high level understanding of IT systems and architecture

• Advanced Analytical Skills. Proficient in analyzing complex business processes and systems to identify improvement opportunities

Other Requirements/Assets:

• Retail industry experience strongly preferred

• Intermediate knowledge of SAP, Google Cloud Platform (GCP), or any programming languages are strong assets

• Business Administration will be considered as a preferred qualification

Benefits
About Infoya:
Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact. At Infoya, you'll have the opportunity to work with a diverse and talented team in a dynamic and collaborative environment, with hybrid work options and strong support for professional development and growth.
Salary Range: $75,000 to $85,000 CAD/ year
The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate's knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.
Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.

Skills Required