Job Description

Do you enjoy connecting with people, working in a fast-paced environment, and being driven by personal success? Imagine Wireless is a Rogers Authorized Retailer located in Calgary. We are looking for a motivated

Business Support Representative

to ensure our operations run smoothly while delivering best-in-class service to our customers.

Imagine Wireless has been serving the Canadian market since 1994. Our goal is to provide wireless solutions tailored to meet the personal needs of every customer.

WHO WE ARE LOOKING FOR

We're seeking a well-spoken, confident communicator who thrives in a fast-paced environment. You are enthusiastic, well-organized, and capable of multi-tasking to complete assigned tasks effectively.

Please note: Prior Rogers retail experience is an asset. Candidates must be proficient in Rogers programs (e.g., SSP, CHAMP).

We fully support our team through training, coaching, and regular team meetings because we believe in "Working Together to Make Us Better."

SUMMARY OF POSITION

The Business Support Representative is responsible for overseeing daily operations, improving processes, and supporting team success. This role requires strong leadership skills to ensure productivity, compliance, and customer satisfaction while aligning with organizational goals.

WHAT WE'RE LOOKING FOR

Prior Rogers retail experience is an asset. Proficiency in Rogers programs (e.g., SSP, CHAMP) is mandatory. Experience in business supervision, operations, or a related field. Strong communication, organizational, and problem-solving skills. Ability to motivate and mentor team members. Proficiency in data analysis, reporting tools, and relevant software. Commitment to maintaining compliance with company policies and industry standards.

KEY JOB FUNCTIONS

Oversee and streamline daily operations. Manage resources effectively to meet objectives and deadlines. Lead and mentor team members to achieve departmental goals. Monitor and ensure SLA compliance, performance metrics, and customer satisfaction. Address escalated client concerns and provide resolutions. Prepare and analyze data reports to inform management decisions. Maintain accurate records, databases, and documentation.

WE OFFER AN ATTRACTIVE PACKAGE

Competitive compensation. A proven training program with ongoing support. Opportunities for career growth and advancement. A fun, dynamic, and collaborative work environment. Benefits package after three months.
This is an excellent opportunity to apply your Rogers retail experience and leadership skills in a supportive, rewarding, and fast-paced environment. If this sounds like the right fit for you, we can't wait to hear from you!

Job Types: Full-time, Permanent

Pay: $35,000.00-$42,000.00 per year

Benefits:

Company events Extended health care Paid time off Store discount Wellness program
Work Location: In person