Job Description

WHO WE ARE

When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.


We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.




Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Planning, Solution Design & Implementation

Leads engagements with stakeholders to identify, assess, triage, solution, and implement operational improvements and/or inform product enhancements. Manages the coordination of business solution implementations, ensuring all initiatives are scoped, resourced, and executed in alignment with performance targets. Coordinates cross-functional teams to ensure solutions are delivered on time, within scope, and with the desired impact on business operations.

Stakeholder Collaboration & Engagement

Acts as a strategic problem solver and solutions advisor for the Health line of business, contributing to the resolution of operational challenges through practical and scalable approaches. Builds strong partnerships across Health teams and enterprise functions to align on goals, ensure seamless handoffs, and share accountability for success. Facilitates change by guiding stakeholders through implementation phases and supporting adoption of new processes and technologies.

Performance Tracking & Optimization

Develops and maintains tracking systems and dashboards to monitor progress against objectives and plans. Works with leaders to analyze post-implementation results, identify gaps, and iterate on existing solutions for continuous improvement.

WHO WE'RE LOOKING FOR

Post-secondary degree in Health Sciences, Business or a related discipline. Familiarity with the health benefits, insurance, or adjacent sectors is considered an asset. Proven experience in contributing to or supporting the delivery of cross-functional business initiatives or solution implementations. Strong ability to juggle multiple priorities, workstreams, and stakeholders in a fast-paced, evolving environment. Demonstrated ability to collaborate with diverse teams and influence without formal authority to move initiatives forward. Excellent organizational and time management skills, with a focus on accountability and follow-through.
Customer-and outcomes-oriented mindset with a passion for solving problems that create operational or strategic value.
Strong written and verbal communication skills, including the ability to present analysis, insights, or solution recommendations to various levels of the organization. Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) and familiarity with project or workflow management tools (e.g., Tableau and Power BI, Jira, Confluence, Asana) Preferred experience or familiarity with implementing robotic process automation (RPA) or artificial intelligence (AI) solutions in business environments.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.



Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.



We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a
difference together.



Here's to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.


GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.


Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your resume will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).