Job Description

The customer service team at National Bank\xc3\xa2\xc2\x80\xc2\x99s Mastercard and TelNat call centre help thousands of clients by responding to their banking-related questions and finding solutions thanks to personalized service and active listening, and a people-first approach. Whether by phone, email or live chat, the goal is to create an authentic experience that fosters lasting relationships. Ready to make a positive impact in people\xc3\xa2\xc2\x80\xc2\x99s lives?

• Profile: You truly care about clients and want to offer them an exceptional and unified experience
• Experience: You want to generate positive emotions for our clients and provide superior service and advice
• Language: Bilingual (English and French)

• Background: You have at least a high school diploma
• Work environment New and stimulating workspace conducive to team synergy

Your Profile

• Customer service skills 10
• Communication skills 10
• Listening skills 10
• Versatility 9
• Team and community spirit 8
• Autonomy 8
• Sense of urgency 8
• Analytical skills 7

The Customer Experience Centre truly reflects our diversity. It\xc3\xa2\xc2\x80\xc2\x99s very fulfilling to work with colleagues from all sorts of backgrounds. We share our different visions every day, which helps us take our ideas further. \xc3\xa2\xc2\x80\xc2\x93 Gregory, Senior Advisor, Customer Experience Centre

Advantages

Competitive compensation and benefits

Flexible work schedule

Education expenses reimbursed

Career opportunities

Collaborative work environment

Close to public transport

Business Services Representative Adviser

Job ID 49648313424 Date posted 05/31/2023

Primary Locations: Montreal, Quebec

Attendance: On-site

Employee Status: Regular

Schedule: Full-time

A career as a and Business Services Representative Adviser at National Bank means participating in the transformation to have a direct impact on the client. In this role, you support all of the bank\'s entrepreneurial clients in their transactional needs, their MasterCard needs and in the use of our electronic solutions. In addition, being a representative also means maintaining a relationship of trust on the phone, ensuring customer satisfaction while offering high quality service.

Your role

• Support entrepreneurs in the use of Transactional Solutions, MasterCard and electronic solutions products
• Analyze and understand their needs in order to advise them towards the best solution and digital products
• Offering a distinctive customer experience to our commercial customers
• Comply with compliance and fraud prevention rules in force

Our call center is open Monday to Friday from 7:00 a.m. to 8:00 p.m. \xc3\x82 You\'ll report to your team manager and join a dynamic team of more than 90 corporate employees at the bank\'s Customer Experience Center.

Your onboarding consists of virtual workplace training that allows you to experience and understand the call center environment and get to know your teammates. The training program is based on learning in action, you are accompanied by trainers, colleagues and your manager to familiarize yourself with your business, our products, and our technologies, in order to reach your full potential.

Required skills

• College Diploma (3 years studies) combined with 3 years of experience OR a bachelor\xc3\xa2\xc2\x80\xc2\x99s degree.
• Customer Service Experience.
• Ability to identify business opportunities.
• Bilingualism (English and French) required, as you will frequently serve clients who speak a language other than French

Privileged skills

• Experience and knowledge of the reality of call centers.
• Have the desire to develop yourself.
• Be rigorous and respect your commitments.
• Ability to adapt to regular changes and have a team spirit.

Your advantages

As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.85/h, we offer several flexible and advantageous benefits for you and your loved ones:

• Reimbursement of your studies
• Health and wellness program with many benefits
• Assurance collective flexible
• Pension plan
• Share acquisition plan
• Employee and Family Assistance Program
• Preferential banking
• Community Involvement Program
• Telemedicine
• Virtual Sleep Enhancement Clinic

These benefits are just a few of the many benefits available to you.\xc3\x82

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees\xc3\xa2\xc2\x80\xc2\x99 ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We\'re putting people first :

We\'re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.\xc3\x82 \xc3\x82 Our mission is to have a positive impact on peoples\' lives.

Our core values of partnership, agility, and empowerment inspire us,\xc3\x82 and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.\xc3\x82

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

#CCSM

#sacE

JobField: Advisory Services, Call Centres

Unposting Date: 2023-07-04

Job Number: ADV002HB

Posting Date: 2023-05-31

National Bank of Canada