Job Description

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Chicken Farmers of Ontario's (CFO) team members are critical to CFO's success in providing high quality, high impact solutions to Ontario's chicken farmers, industry value chain stakeholders, and Ontario consumers.

The Ontario chicken industry is one of the most successful supply-managed industries in the country and accounts for over $5.3 billion in overall economic activity in the province.

CFO has a long-standing strategy of rewarding talent and experience which has been designed to attract, retain and motivate high performers and strategic thinkers. At CFO, team members work collaboratively; enjoying competitive wages and benefits while immersed in a sustainable culture that stimulates leadership, accountability, excellence, collaboration and innovation.

CFO is leading a trusted, prosperous, and sustainable chicken industry. Representing over 1,300 family farms in the province, CFO is responsible for a growing, profitable and sustainable chicken industry.

The chicken business is growing, and so is Chicken Farmers of Ontario!

Business Services Associate (billingual- French/English)

The Business Services Associate serves as the technical and administrative support for farmers and stakeholders to conduct their farm operations and business with CFO.

The role provides support to all farmers as well as some industry stakeholders, troubleshooting activities as well as interacting directly with all relevant stakeholders. The role also works collaboratively with all CFO functional groups as required to offer support on strategic projects determined by CFO's Strategic Plan.

KEY ACCOUNTABILITIES

Farmer and Stakeholder Support

Provide administrative support to farmers and stakeholders, assisting them to conduct their chicken business

Coordinate with CFO Communications Team to disseminate CFO information, industry updates, upcoming events and/or on-farm related updates by telephone and by printed mail outs

Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades

Liaise with the various CFO departments to resolve customer issues

Reception Line

Provide front line / Tier 1 support to a wide range of stakeholders that contact CFO's head office on the main reception line

Pull reports and monitor coverage

Assist with troubleshooting software and hardware components to identify and resolve issues

Assist with corporate projects

Assist with various strategic projects outlined by the Strategic Plan

Support Communications team as general administrative support

Assist with events as required

Assist administratively as required

QUALIFICATIONS

Education

College Diploma or Degree in Office Business Administration, Agriculture or Commerce

Experience

3 - 4 years' experience in customer service, program support, customer relationship management, administration, and project support

Skills and Abilities

Microsoft Office Suite - Advance

Ticketing System - Intermediate

Data entry experience - Advance

CRM experience - Intermediate

RingCentral Contact Centre Reporting and Monitoring - Intermediate

Competencies/Knowledge

Excellent professional communication (written and interpersonal) skills with ability to present information concisely, accurately, and effectively

Problem-solver who takes initiative and enjoys interacting with others

Ability to balance multiple priorities within deadlines

Develop and maintain working relationships in a cross-functional environment

Experience and/or understanding of the agricultural sector an asset

Bilingual in English/French is a must

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Experience:

Customer service: 3 years (required)
Language:

French (required)
Work Location: Hybrid remote in Guelph, ON