Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.


To drive measurable business impact by ensuring the quality, effectiveness, and continuous improvement of Success Enablement services within the designated time zone. The team's mission is to empower customer success teams and delivery partners through seamless vendor management, robust field enablement, and the adoption of best practices--delivering high satisfaction for customers, field, and vendors alike. By fostering a culture of collaboration, resilience, and growth mindset, the team champions operational excellence, contract compliance, and innovation, ensuring that every service delivered contributes to customer outcomes and organisational success.



The Success Enablement TZ Lead is responsible for driving the quality, effectiveness, and continuous improvement of Success Enablement services within their designated time zone (TZ). This role ensures seamless vendor management, field enablement, and the implementation of best practices to deliver measurable business outcomes.



Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Vendor Leadership & Quality Delivery Field Escalations & Service Quality Reporting & Insights Rhythm of Business (ROB) & Communications Continuous Improvement & Enablement

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience. 3+ years of people or stakeholder management experience.

Additional or Preferred Qualifications

Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.






Business Program Management IC5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year.


Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html



Business Program Management IC5 - L'echelle salariale de base typique pour ce role dans l'ensemble du Canada est de 128,000 $ CAD a 222,400 $ CAD par annee.
Pour plus d'information au sujet de la remuneration, veuillez cliquer ici:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html



Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptees de facon continue jusqu'a ce que le poste soit pourvu.



This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft est un employeur offrant l'egalite d'acces a l'emploi. Tous les candidats qualifies seront pris en consideration pour l'emploi, sans egard a l'age, a l'ascendance, a la citoyennete, a la couleur, aux conges medicaux ou familiaux, a l'identite ou a l'expression de genre, aux renseignements genetiques, a l'etat d'immigration, a l'etat matrimonial, a l'etat de sante, a l'origine nationale, a un eventuel handicap physique ou mental, a l'affiliation politique, au statut de veteran protege ou au statut militaire, a la race, a l'ethnie, a la religion, au sexe (y compris la grossesse), a l'orientation sexuelle ou a toute autre caracteristique protegee par les lois, ordonnances et reglements locaux applicables. Si vous avez besoin d'aide avec des accommodements religieux et/ou d'un accommodement raisonnable en raison d'un handicap pendant le processus de candidature, apprenez-en plus sur la

demande d'accommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process

.