Job Description

Position Summary:

The role of the Business Processes Coordinator is to develop, implement, and communicate customer onboarding and change requests, and identify areas of continuous improvement. Works closely with members of the extended IT Team and directly with the business units and customers as required.

This individual is responsible for ensuring that our customer's needs are reflected in our production systems and procedures and that they are maintained and properly executed including development, change requests, and enterprise integration projects. A demonstrated commitment to customer service is critical as the role is a key contributor to the overall success and reputation of this company.

Responsibilities:

The responsibilities for this position include but are not limited to the following:

Generate and audit invoicing for all customers. Assist in claims and credit investigations review and gain approvals for processing. Accurately enter and update data related customer rates and contracts. Manage customer implementations and onboarding into our WMS. Manage customer change requests and issue resolution. Create and maintain profiles for shippers, carriers and consignees ensuring all contacts and addresses are current and complete. Assist in the maintenance of WMS programs and profiles. Audit and maintain CHEP pallet levels and the product holds. Assist in audits, reporting or data extraction tasks as needed Assist in testing or process improvement initiatives related to customer set up Prepare, develop, and document customer requirements. Prepare, develop, and document customer Standard Operating Procedures for: Warehouse management system (WMS and peripheral applications) EDI systems - as it relates to SOPs Customer reporting requirements Identify opportunities to continuously improve service levels and technical environment/infrastructure. Provide WMS support and training of WMS staff and SOPs. Work closely with all business units to ensure business objectives are met.

Required Skills/Experience:

Minimum of 3 years in a customer service or systems support role, preferably within a warehouse environment. Utilizes critical thinking skills to analyze data and make informed decisions. Ability to participate in projects and assist in their successful completion. Ability to multitask projects and support activities, managing shifting priorities daily. Must be reliable, proactive, results-oriented, and attentive to details. Ability to interact and communicate effectively and professionally, both orally and in writing. Must not have been convicted of any crimes for which a pardon has not been granted.

Academic/Education Requirements:

Post-secondary education in Business or equivalent experience in customer service and/or operations.

About GoCold Solutions

GoCold Solutions Inc. provides customized temperature-controlled warehousing, dedicated warehouse leasing, and fully integrated value-added services, including Third-Party Logistics (3PL), Fourth-Party Logistics (4PL), Transportation, Pick-and-Pack, Reinspection, and Cross-Docking to meet the diversified needs of our customers. GoCold Solutions' direct operating operations comprise locations in Ontario and Quebec, and along with strategic partnerships, offer a network that spans North America.

We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals. We will provide accommodation in all aspects of the recruitment and selection process upon request.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Work Location: In person