Job Description

What's in it for you as an employee of QFG?
Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment
We're looking for our next Business Process Analyst. Could it be you?
The Business Process Analyst will play a key role in analyzing, optimizing, and re-engineering business processes and documentation within financial services organizations.
This role requires a strong analytical mindset, excellent communication skills, and a passion for improving efficiency and effectiveness. The ideal candidate will have experience in the financial services industry and a solid understanding of process improvement methodologies.
Need more details? Keep reading...
In this role, responsibilities include but are not limited to:
Process Analysis:
Conducting thorough analysis of existing business processes within different departments (e.g., loan origination, customer onboarding, account management).
Identifying bottlenecks, inefficiencies, and areas for improvement in current processes.
Documenting processes using flowcharts, diagrams, and other visual aids.
Gathering data and metrics to measure process performance and identify areas for optimization.
Process Improvement:
Developing and implementing process improvement initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.
Utilizing process improvement methodologies such as Lean, Six Sigma, or Agile to drive positive change.
Collaborating with stakeholders across different departments to gather requirements and ensure buy-in for process changes and updates to documentation content.
Assisting in the implementation and integration of new technologies, including providing training and support to end-users.
Documentation and Training:
Creating and maintaining comprehensive process documentation, including process maps, procedures, and training materials.
Creating and maintaining a version control methodology.
Delivering training to employees on new or updated processes and systems.
Project Management:
Managing small to medium-sized process improvement projects, including defining scope, timelines, and resources.
Tracking project progress, identifying risks, and communicating updates to stakeholders.
So are YOU our next Business Process Analyst? You are if you...
Hold a degree in Business Administration, Finance, Information Technology, or a related field
Have 3+ years of experience as a Business Process Analyst or in a similar role, preferably within the financial services industry
Have subject matter expertise in deposits, credit cards, mortgages, loans
Have proven experience in process mapping, analysis, and improvement
Are familiar with process improvement methodologies (Lean, Six Sigma, Agile)
Have experience with process modeling tools
Have strong analytical and problem-solving skills
Have excellent communication and interpersonal skills, both written and verbal
Work well independently and as part of a team
Have strong attention to detail and organizational skills
Are proficient in Google Suite Products (Sheets, Docs, Slides)
Are results-oriented: driven to achieve process improvements and tangible results
Are customer-focused: committed to enhancing customer satisfaction through process optimization
Are collaborative: able to work effectively with stakeholders across different departments
Are adaptable: able to adjust to changing priorities and business needs
Are innovative: open to new ideas and approaches to process improvement
Sounds like you? Click below to apply!
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Skills Required