Job Description

Our Company

Syncore Canada Inc. is a forward-thinking AIoT solutions provider with video technology at its core. We design and deliver a comprehensive range of innovative products and solutions across diverse vertical markets, enabling businesses to leverage smart, connected technologies.

As a full-service, integrated security solutions company, Syncore brings together a team of experienced professionals across Canada who are passionate about driving results and delivering exceptional customer experiences. Our collaborative, team-oriented approach allows us to work closely with partners at every stage of the business cycle, ensuring seamless implementation and support of our solutions.

Committed to innovation and excellence, Syncore Canada Inc. strives to meet the evolving needs of our customers while serving as a trusted, forward-thinking partner in the security and AIoT space.

Position Summary

The Business Operations Specialist at Syncore Canada Inc. is a dynamic role designed for a detail-oriented and proactive professional who thrives in a fast-paced, challenging environment. This position plays a critical part in ensuring efficient business operations, including order management, logistics, inventory, and customer service.

The ideal candidate combines meticulous attention to detail with strong organizational skills, excels at multitasking, and enjoys taking initiative to solve problems. A collaborative team player who is fluent in English and Mandarin, with experience in ERP systems and a background in business, commerce, or operations, will be well-suited to drive operational excellence and support the company's growth.

Your Mission

Process customer transactions (orders, credits, and returns) accurately and efficiently through the ERP system. Provide customers with timely and accurate information on product availability and inventory status. Track and monitor shipment schedules to ensure on-time delivery, expediting orders when necessary. Maintain strong customer relationships by following up after sales, addressing inquiries, and resolving complaints promptly. Manage accounts receivable, including preparing reports, coordinating with customers to ensure timely payments, and mitigating credit risks according to agreed terms. Establish and maintain complete and accurate customer records. Identify challenges in order management, recommend improvements, and contribute to developing standard operating procedures (SOPs). Oversee logistics operations, including inbound and outbound shipments, and support scheduled inventory counts. Develop inventory plans and manage vendor purchasing to maintain optimal stock levels and efficient inventory cycles.

Key Skills & Attributes

Excellent oral and written communication skills in English and Mandarin Proficient in Microsoft Office Suite Detail-oriented and highly organized Ability to prioritize and manage multiple tasks effectively in a fast-paced environment Able to act as an energetic, collaborative team player

Qualifications & Experience

Bachelor's degree in business, Commerce, Supply Chain/Logistics, Operations Management, or a related field Minimum of 1 year of experience in customer service, sales support, or logistics management Proven practical experience in import/export operations Experience with ERP systems and order management Bilingual: fluent in English and Mandarin
Job Type: Permanent

Pay: $70,000.00-$75,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Language:

Mandarin (required)
Willingness to travel:

25% (preferred)
Work Location: In person