Job Description

Business Operations Manager

(Multi-Location - St. Catharines & Vineland)

Elite Spa Group

Full-Time | St. Catharines & Vineland, ON

Are you an experienced team leader who thrives in guest-first environments?

Elite Spa Group is hiring a full-time

Business Operations Manager

to support the daily success of our two spa locations, lead and coach our front desk team, and assist with key administrative tasks that help our business thrive behind the scenes.

This is a unique opportunity for someone who loves structure, team development, and elegant guest experiences--while supporting both our Spa Director and Founder in maintaining a high-functioning and joyful work environment.

What You'll Be Responsible For:

Oversee day-to-day operations across both spa locations Lead, train, and supervise the front desk team Monitor service standards and ensure operational efficiency Handle scheduling, shift coordination, and administrative support Act as a liaison between team members and leadership Support project execution, seasonal launches, and internal communication

We're Looking for Someone Who:

Has leadership experience in spa, hospitality, or wellness settings Is confident managing people, solving problems, and organizing flow Maintains a polished and professional presence Is tech-savvy and comfortable managing calendars, inboxes, and scheduling tools Has strong attention to detail and can anticipate operational needs Is warm, clear, and kind when holding team members accountable

What You Can Expect:

Full-time position across our

St. Catharines and Vineland

locations A supportive, team-first culture that values high standards and growth Competitive compensation based on experience Staff perks including spa service discounts and professional development The opportunity to help shape the future of a thriving boutique spa brand

We are interviewing now and ready to hire the right person.

If you're a strong team leader who loves people, systems, and guest excellence, we'd love to hear from you.

Job Type: Full-time

Pay: From $19.50 per hour

Expected hours: 36 - 40 per week

Benefits:

Company events Flexible schedule On-site parking Store discount
Work Location: In person

Expected start date: 2025-07-14