Job Description

About the company

Edley Imagineering Inc. operates two DBAs, Sharkz Coins and Landsharkz Geocaching supplies. As we continue to grow, we are seeking an experienced and motivated Operations Manager to lead our team and help the day-to-day flow efficiently. We pride ourselves on our creativity, quality craftsmanship, and customer-first service.

About Sharkz Coins

Sharkz Coins

designs and produces high-quality custom challenge coins, badges, and metal products for law enforcement, military, and corporate clients. Known for exceptional detail and craftsmanship, we proudly serve customers across Canada and beyond.

About Landsharkz

Landsharkz

is Canada's geocaching and adventure headquarters. Since 2006, we've been designing geocoins, trackables, and custom outdoor gear for geocachers worldwide. Our retail and online stores serve a global community of explorers.

Position Summary

The Business Operations Manager will oversee the full production and order fulfillment lifecycle, from initial client interactions through design, manufacturing (offshore) and shipping. This role requires a strategic thinker with a hands-on approach, ensuring operational excellence, timely delivery, cost efficiency, and high-quality standards. You'll manage vendor relations, streamline logistics, and work closely with sales, design, and customer service teams to ensure customer satisfaction. You'll work closely with clients from across Canada, including military, law enforcement, emergency service and corporate communities - so cultural awareness, professionalism, and attention to detail are key.

Key Responsibilities

Lead and support the sales and design teams across Sharkz Coins and Landsharkz
Oversee day-to-day office operations and team workflows
Manage supplier communications, production timelines, and quality control
Handle HR tasks including onboarding, payroll, and staff coordination
Assist with budgeting, invoicing, and administrative reporting
Streamline internal processes to improve efficiency and communication
Coordinate projects between departments to ensure timely delivery
Support retail operations, customer experience, and promotional activities
Provide backup support to the admin and sales team during vacations or absences, maintaining continuity in client communication and order management.

Qualifications:

Proven experience in operations, team leadership, or business administration
Strong organizational and problem-solving skills
Excellent communication and interpersonal abilities
Experience with payroll and basic HR processes
Comfortable using project management and office software
Ability to manage multiple priorities in a fast-paced environment
Strong knowledge of sales and marketing and/or B2B customer service
Strong understanding of production workflows, logistics, and vendor management.
Basic understanding of art and graphic design
Understanding of Canadian culture and values, with sensitivity to working with military, law enforcement, and first responder communities
Familiarity with (or willingness to learn) Canadian Forces and RCMP rank structures to ensure respectful and informed communication with clients

Preferred Qualifications

Experience working with overseas manufacturers, especially in metal goods or custom products.
Some basic experience with Adobe Illustrator

Why Join us?

At Sharkz Coins and Landsharkz, you won't be just another cog in the machine, - you'll be an essential part of a close-knit, creative team that values quality, integrity and a sense of fun. We work with clients who serve and protect Canada, and take great pride in producing meaningful, high-quality products that honour their commitment. From designing challenge coins and police badges to crafting trackables for geocachers, our projects are diverse, engaging and rewarding.

You'll be part of a hands-on, collaborative team always striving to improve. Our workplace culture is built in respect, support and genuine camaraderie. We'd love to hear from you if you're seeking a role where your skills will make a real impact.

To Apply:

Please send your resume along with a personally crafted cover letter.

Job Type: Full-time

Pay: $48,750.00-$53,750.00 per year

Benefits:

Company events Dental care Disability insurance Extended health care Mileage reimbursement On-site parking Paid time off
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Work Location: In person