Job Description

Job ID: 41280

• Job Category: Policy, Planning & Research
• Division & Section: Corporate Real Estate Management, CREM Program Office
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, Temporary (18 months) Vacancy
• Salary: $112,000 - $144,200
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 10-NOV-2023 to 27-NOV-2023

Job Summary:

Comprised of a team of diverse and dynamic facilities and real estate professionals, the City of Toronto\'s Corporate Real Estate Management (CREM) Division is transforming and modernizing the City\'s real estate service delivery. CREM is undertaking a range of initiatives aimed at ensuring customer service excellence, a strategic approach to asset management and service delivery that aligns with industry best practices. Our people are at the heart of our transformation into a strategically aligned operational structure equipped to serve customer needs today and into the future. If you are an enthusiastic and innovative professional, adaptable to change and eager to apply your experience and knowledge in the public sector, we are looking for you!

The Business Management Consultant RE supports the Office of the Executive Director, Corporate Real Estate Management and its strategic planning and cross divisional program management functions. Reporting to the Manager, Strategic Planning and Policy, and working closely with the senior management team, the Business Management Consultant RE will be a key contributor to CREM\'s Committee and Council reporting and engagement function, provide sound advice to help manage the broad spectrum of issues and requests the division receives, and act as a trusted advisor on business improvement and change initiatives. This opportunity is ideally suited to individuals who thrive in a fast-paced and collaborative work environment.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Utilizes their political science background and/or public administration experience to monitor and implement City Council\'s agenda as it pertains to the City\'s Real Estate portfolio; and leverages such assets to those ends through sound business case analysis.
• Develops program performance measures, goals and objectives and implements service improvements, policies, and priorities to facilitate unit planning initiatives and Business functions.
• Supports and ensures the alignment of Divisional interests with the City\'s direction and other levels of government.
• Leads and advises on the development and implementation of cross-corporate issues on projects and reports by working with key stakeholders in various divisions.
• Provides accurate and timely advice based on financial analytics to the Director of Real Estate Services for input to decision making processes at Committee, Council, and for senior staff.
• Provides policy advice to the Director on emerging issues that will impact divisional operations and ensures appropriate responses are developed for Council policy directives and/or stakeholders.
• Manages matters involving communications, including internal and external communication, correspondence and complaint investigation and response.
• Reviews and analyzes all Committee and Council documents including in-camera documents, and decision documents, to aid the Director in implementation of City Council directives.
• Maintains a continuous and thorough knowledge of current corporate and other divisional and cluster issues and initiatives.
• Undertakes research and provides evaluation of new business processes within the division including introduction of pilots, training and methodologies for implementation.
• Carries out cross divisional initiatives requiring co-ordination and response on behalf of the executive group or project management for larger scale initiatives.
• Ensures the division\'s business plan and its processes align with Council\'s strategic priorities and ensure progress on implementing the agenda.
• Provides strategic advice in the areas of performance measurement, performance data reporting, best practices, and program review.
• Represents the division on key initiatives and maintains effective working relationships with politicians, senior management both internal and external to the division external boards and agencies and other levels of government.
• Undertakes research and analysis for the division and program areas and prepares comprehensive reports for the Director, Committees and Councils.
• Provides ongoing tracking and follow-up on Council directives and ongoing corporate/departmental divisional initiatives including monitoring of master divisional critical paths.
• Administers and develops new business opportunities for the Real Estate Division in collaboration with all City Divisions;
• Represents the Directors office regarding HR matters including grievance procedures, meetings and organizational structure.
• Provides a confidential assessment of organizational issues and makes recommendations for next steps, including policy, procedural and structural change. For mid- to large-scale structural changes, determines workload priorities and negotiates nature of role and process directly with the division head.
• Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
• Strong understanding of equity, diversity and inclusion through lived experience and demonstrated through daily interactions.

Key Qualifications: * Post-secondary graduate education in Business, Business Administration, Economics, Public Policy, Political Science or Studies, or other related discipline, or an equivalent combination of education and experience.

• Considerable experience in issues management, conflict resolution, problem-solving and customer service, researching and investigating confidential matters.
• Considerable experience in preparing and editing correspondence, briefing notes, presentations and reports for various audiences, and the application of relevant information to support business analyses and decision-making.
• Experience managing multiple high priority projects from concept to implementation, and the ability to facilitate decision making in cross-divisional projects. Experience working on projects with a real estate focus is an asset.
• Experience in analyzing and implementing organizational design, business process modelling, business requirements elicitation and management, business systems, standard operating procedure development, strategic plans, and management structure development.
• Excellent problem-solving skills and the ability to provide constructive resolutions to complex issues, including using a strategic perspective and understanding of stakeholder needs to develop practical short-term and long terms solutions.
• Excellent business writing skills, conflict management skills, critical thinking, judgment, and political acumen to facilitate consensus and persuade/negotiate with various stakeholders.
• Excellent relationship-building skills, ability to work progressively in ambiguity and complexity, and an intense desire to make a difference.
• Proven ability to establish effective working relationships, communicating both verbally and in writing with all stakeholders, employees, client divisions, councillors and their staff.
• Excellent strategic, lateral, and analytical skills in establishing and achieving program goals, client service standards, work plan objectives, outcome targets, and the division\'s vision, values, and expectations.
• We welcome and celebrate applicants who are Black, Indigenous, people of colour, members of the 2SLGBTQ+ community and individuals who have a disability.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto