Job Description

Job ID: 38675

• Job Category: Policy, Planning & Research
• Division & Section: Solid Waste Management Services, SWM Business Services
• Work Location: Metro Hall, 55 John Street, 19th Floor
• Job Type & Duration: Temporary Full-Time, 12 months
• Salary: $ 93,500.00 - $119,274.00; Wage Grade 6.5
• Shift Information: Monday to Friday, 35 Hours per Week
• Affiliation: Non Union
• Qualified List will be established to fill temporary positions.
• Number of Positions Open: 1
• Posting Period: 23-JUN-2023 to 14-JUL-2023

Major Responsibilities:

• Supports strategic and continuous improvement workshop facilitation through preparing agendas, workshop notes and information analysis.
• Prepares strategic assessments, reports or briefing notes on strategic projects or key initiatives.
• Develops and implements detailed plans and recommends policies and procedures regarding project and program specific requirements.
• Participates in the facilitation and design of strategic and long-term business planning activities, develops, and writes business plans, business performance reports, and service delivery plans.
• Evaluates and conducts detailed cost benefit analysis and prepares and makes recommendations on the effectiveness of various options on methods of delivering services including preparing alternative scenarios that have budget/staff implications.
• Proposes designs or modifications to business processes for administering the delivery of service and tracking the cost and effectiveness of service delivery and develops strategies/policies/programs and action plans, to improve performance, service delivery and customer service.
• Provides client-driven, value-added management consulting and advisory services to a portfolio of diverse projects and programs.
• Oversees assigned projects and programs including ensuring effective teamwork, communication, high quality standards, monitoring performance, coordinating team members, document creation, and scheduling.
• Conducts studies on the feasibility of developing and integrating processes, procedures, and business flows to deliver a range of services to a specific client.
• Develops, documents, and analyzes business processes, input costs and output levels, and conducts data flow analysis and business process design modeling.
• Conducts studies and prepares reports to management with respect to program service delivery, management restructuring, organizational change, change management and supporting recommendations on changes in business methods and processes including appropriate staffing levels, resource allocation, etc.
• Assists management in identifying and mitigating risks in various areas of operations to ensure program/service objectives are effectively achieved and applicable policies, legislation and best practices are adhered to.
• Develops risk management work plans and frameworks, responds strategically to emerging business specific legislative, regulatory and policy changes and assesses the impacts on divisional processes/practices.
• Reviews operations and administration processes to ensure proper and consistent internal controls, quality assurance system standards and policies and requirements are maintained.
• Initiates, determines the design, coordination and implementation of program evaluations and operational reviews and audits, providing internal risks and assurance advice and recommendations for improving risk management and quality assurance in the division to the management team.
• Conducts statistical data analysis on various strategic, operational, and financial measurements, disseminates and reports on trends and findings, and makes appropriate recommendations.
• Prepares/proposes terms of reference, including project objectives, defining scope, bench marking performance measuring areas of emphasis and methodology to be employed in studies and reviews of business processes, alternative service delivery options and business organizational design.
• Anticipates, analyzes, and identifies organizational and program delivery impacts of emerging issues and activities; recommends and coordinates solutions.
• Leads the development and reporting of the division\'s key performance indicators (KPIs) including developing a reporting framework, implementing, and reviewing performance measures, maintaining data on performance measures, and preparing divisional performance measurement reports to meet the organization\'s strategic needs.
• Liaises and works collaboratively with divisional and/or other City staff at all levels to gather sufficient understanding, knowledge, and background information relative to the undertaking to ensure coordinated project/program delivery and reviews of internal controls and operational areas.
• Leads and/or supports cross-division teams, participates on committees and working groups including intra/interdivisional, interdisciplinary teams.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Initiates and conducts appropriate research, analysis, examination and scrutiny of all materials and data applicable to programs, projects scope and risk and control issues.
• Maintains an awareness of current trends, practices, and directions in the designated field, including the practice of internal risk, control and assurance, "best practices" for the division, and recommends implementation of same as and where appropriate.
• Develops and oversees projects related to divisional strategies and issues assigned by the Division Head and senior management team.
• Acts as divisional main point of contact for all Municipal Freedom of Information & Protection of Privacy Act (MFIPPA) and routine disclosure requests, and escalated complaints for the division, and responds within appropriate timeframes.
• Participates in senior level management meetings to provide expertise on issues as appropriate and as required and to gain further understanding of the issues impacting the division.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Utilizes confidential and sensitive information regarding operations, assets, resources, proposed or new management initiatives, strategies, projects, programs, or investigations to develop long-term business plans.
• Develops and administers internal shared service/partnership agreements.
• Prepares, and writes procurement and evaluation documents, undertakes selection processes and administers contracts.
• Coordinates and/or provides supervision to staff, as required.

Key Qualifications:

Your application must describe your qualifications as they relate to: * Post-secondary education in business or public administration, a professional discipline or other pertinent field related to the job function, or an approved equivalent combination of education and experience.

• Considerable experience in analyzing and implementing strategic and long-term business planning activities, including researching, developing, and writing strategic business plans, business performance reports, and/or service delivery plans in support of policies, programs, and recommendations.
• Considerable analytical and implementation experience in assisting large organizations in the areas of continuous improvement, performance measurement, organizational design, business and technology planning, process review and modelling, and management structure development, using various management concepts, tools, and techniques.
• Considerable experience in all phases of project management, including managing project teams, facilitating, and coordinating stakeholders and meetings, and handling competing priorities and multiple tasks concurrently.
• Considerable experience in researching, identifying, and developing processes, business and technical requirements, documentation, design, and system development.
• A valid Province of Ontario Class "G" driver\'s licence and ability to obtain and maintain a City Permit.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

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