Job Description

TouchBistro is hiring a Business Intelligence Analyst to help transform our data into clear, actionable insights for teams across the organization. In this role, you'll work closely with cross-functional partners and leaders to understand their needs and bring them to life through interactive dashboards and visualizations. You'll ensure our data is clean, well-structured, and analyzed using the right statistical approaches, while applying best practices in Tableau and other modern BI tools.
Just as importantly, you'll guide and support business users so they feel confident using data to drive decisions. If you thrive in a collaborative environment, enjoy juggling multiple priorities, and have a strong technical foundation with a passion for modern analytics, this role is a great fit.
Your Impact

• Collaborate and educate with departments across the organization to aid in the development of their standard reports, shared dashboards, and ad-hoc analytical queries
• Analyze currently available and potential future data sources for the business to align with the reporting and analytic data needs of the organization
• Build and rollout reports and dashboards that provide the organization with self-serve access to solve and streamline their day-to-day data analytical needs
• Document and maintain accessible data dictionaries, business definitions, and data specifications that enable the organization to fully interpret the data sources available
• Research and define processes and solutions to perform integrity manipulations to our data including data cleansing, deduplication, and application of business rules so that it is ready for consumption and analysis by the organization
• Contribute to the development of reporting solutions for various TouchBistro products and services

What You Bring

• You have 3+ years data analytics experience
• You have a Bachelor Degree in Mathematics, Statistics, or a related field required
• You have experience working with BI and data visualization tools such as Tableau, PowerBI, and Looker
• You have excellent written and verbal communication skills with the ability to effectively communicate technical concepts and ideas to all levels of employees and management
• You have experience with SQL-based technologies such as Microsoft SQL Server, Postgres, Oracle , Snowflake or Redshift
• You have knowledge of Agile delivery methodologies
• You have experience working in with a full data warehouse infrastructure a plus
• You have experience working in a SaaS-based software company a plus
• You have working knowledge of various ETL development tools such as SSIS, Informatica, AWS Glue and AWS Data Pipeline a plus
• You have some familiarity with development using a modern programming language such as Python, JavaScript, Java, and/or C# a plus

What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches

About Us
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren't. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

Skills Required