Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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About Lumino Health:

To support the vision of helping Canadians live healthier lives, Sun Life created the largest network of health resources in Canada \xe2\x80\x93 Lumino Heath. The vision behind this two-sided network is to allow Canadians complete access to easily searchable healthcare resources and providers including dentists, physiotherapists, massage therapists, chiropractors, and more.

Through this, we\'ve developed a marketing solution that helps these providers grow their practice, retain patients and simplify their marketing efforts. An innovative new way for providers to market their practice and connect with more patients on a trusted and wide-reaching health network. The network is available to our 6 million Sun Life clients and now to all Canadians on LuminoHealth.ca.

About the role:

Due to increased demand for our platform, Lumino Heath is seeking a highly motivated and experienced Sales Administrator to join our Admin Operations team. The Admin Operations team is responsible for providing service and support to our more than 150,000 health-care providers on our platform. Key priorities include; processing provider profile registrations, inbound calls/email inquiries, accurate profile management and ensuring our CRM and processes are best in class to support our scaling business.

Ideal candidates for this role are goal oriented, self-starters, who demonstrate strong attention to detail. They have a desire to learn and embrace challenge and change. They can work independently while thriving in a team setting.

What will you do?

Act as first point of contact for incoming calls, emails & web requests for information & inquiries from clients

Provide administrative support for teams and providers

At all times, ensure data integrity & accuracy of customer profiles

Support clients with their Lumino Health provider profiles

Editing, validating and publishing profiles

Prioritize and problem solve key internal dashboards to ensure our paid subscribers are appearing correctly

Collaborate with internal business units to support the mandate of the sales operations team

Deliver on priorities as assigned to execute on billing delivery excellence

Document all activities for accurate reporting in our CRM \xe2\x80\x93 Salesforce.com

What you need to succeed?

1-2 years experience in a sales support or back office function

Experience with Salesforce as a CRM tool is a MUST

Bilingualism (French, English) required- interactions with English-speaking customers or partners

Excellent communication skills \xe2\x80\x93 both written and verbal

Advanced Microsoft Word, PowerPoint, Excel and Visio skills

Strong analytical and problem-solving skills; high attention to detail with accuracy

Ability to work in a fast paced, high volume environment

Client focused mind set and a proven ability to deliver quality service

What\xe2\x80\x99s in it for you:

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier live

A friendly, collaborative and inclusive culture

An environment of continuous learning and improvement

The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 41,700/41 700 - 68,000/68 000

Job Category: Business Analysis - Process

Posting End Date: 17/03/2023

Sun Life Financial