Job Description

Inbound-focused. Customer-first. Service-driven.

Ontario Hyundai -- a Hyundai Certified Platinum Dealership and proud member of the Novus Automotive Group as of May 1, 2025 -- is seeking a professional and customer-focused Service Business Development Centre (BDC) Coordinator to join our growing team.

Position Overview:

The Service BDC Coordinator at Ontario Hyundai is an essential part of the Service Department, delivering exceptional customer service while efficiently managing service appointments and customer communications. The Service BDC Coordinator should be enthusiastic and knowledgeable about the dealership's services, encouraging service visits and meeting performance targets.

What You Will Do:

Initiate contact with new or existing customers via phone, email, and social media to understand their needs and offer solutions. Prospect cold leads by identifying potential client needs and promoting service visits. Maintain accurate records of all customer interactions, leads, appointments, and outcomes in the customer relationship management (CRM) system. Follow up on marketing campaigns, rescheduling missed appointments, and providing ongoing communication to maintain relationships. Conduct proactive follow-up communications with customers post-service to ensure satisfaction, address any concerns, and encourage future service visits. Maintain a thorough and up-to-date understanding of the company's products, services, and policies by actively participating in team meetings and training sessions. Support the dealership by performing other tasks as assigned.

What You Bring:

Strong written and verbal communication skills, including active listening and telemarketing abilities. The ability to build rapport and maintain strong, professional relationships with customers and internal teams. Maintain a professional appearance in accordance with the Ontario Hyundai dress code policy. Maintain punctuality on your scheduled shifts. Maintain a clean and organized workspace. A customer-first orientation with a strong desire to ensure a positive customer experience. Proficiency with CRM software and other relevant technologies. A proactive and enthusiastic attitude with a strong drive to achieve and exceed targets, contributing to the company's overall growth and success.

What We Offer:

Paid Time Off:

5 paid personal days, 3 weeks of vacation time (increased to 4 weeks after 5 years and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days, and 5 paid new parent leave days.

Comprehensive Benefit Plan

: Enrollment in our comprehensive benefit plan starting on day one.

Competitive Compensation:

A highly competitive compensation package.

Training and Development:

Access to comprehensive training and development programs.

Employee Discounts:

Special discounts on vehicles and services across Novus Automotive.
We thank you for your interest in employment with Ontario Hyundai, however, only applicants selected for an interview will be contacted.

Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). Please reach out to HR@novus.auto if you require accommodation during any stage of the recruitment process.

Job Type: Full-time

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Ability to commute/relocate:

Whitby, ON: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred) CRM software: 1 year (preferred)
Work Location: In person