Job Description

Job Type: Full-time

Hours: Days

Salary: Up to $110,00 Base Yearly DOE + Commission CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

About the Position:

The BPO Business Development Executive is responsible for driving revenue growth through the acquisition of new clients for AnswerNet's Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact center and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through outsourcing solutions. The successful candidate will thrive in a fast-paced, entrepreneurial environment and possess the ability to independently hunt, engage, and close deals across multiple verticals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

? New Business Acquisition: Identify, qualify, and close new business opportunities for inbound/outbound contact center, back-office, and support services.

? Pipeline Development: Build and maintain a robust pipeline of qualified prospects using cold outreach, referrals, partnerships, conferences, and digital channels.

? Client Engagement: Lead end-to-end consultative sales processes, including discovery, solution design, pricing, proposal development, contract negotiation, and handover to operations.

? Market Expansion: Penetrate new verticals such as healthcare, financial services, e-commerce, Energy, and Teleco by tailoring messaging to client pain points.

? Collaboration: Partner with marketing, solution architects, operations, and onboarding teams to deliver high-impact proposals and seamless service transitions.

? Reporting & Forecasting: Maintain CRM hygiene, provide weekly pipeline updates, and report accurately on forecasted revenue.

? Brand Representation: Represent AnswerNet at trade shows, industry events, webinars, and executive meetings as a trusted thought partner and consultative seller.

Required Qualifications

? 5+ years of business development or enterprise sales experience in BPO, contact center outsourcing, or SaaS with a CX focus.

? Proven track record of consistently meeting or exceeding sales quotas ($1M+ annually).

? Experience selling complex, multi-stakeholder solutions with long sales cycles.

? Familiarity with CRM systems, LinkedIn Sales Navigator, and outreach tools.

? Deep understanding of contact center KPIs, SLA metrics, workforce management, and outsourcing value propositions.



? Strong presentation, proposal writing, and negotiation skills.

? Highly self-directed, resourceful, and accountable for results.

Preferred Qualifications

? Experience selling to mid-market or enterprise clients in regulated industries (e.g., healthcare, finance, Energy, and telecom).

? Knowledge of U.S., nearshore, and offshore delivery models (e.g., South Africa, LATAM, India, Jamaica).

? Familiarity with RFP processes and contract structuring in outsourced services. Key Competencies

? Hunter Mentality - Driven to win new logos and build from scratch

? Consultative Approach - Skilled at diagnosing client needs and proposing tailored solutions

? Resilience - Comfortable with ambiguity, rejection, and long sales cycles

? Collaboration - Effective working cross-functionally with marketing, operations, and leadership

? Strategic Thinking - Able to identify whitespace and design entry