Job Description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!



| Who we are



We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada -- where our country connects:

Payments Canada -- Who we are



| Our culture



With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!



Do you want to make payments easier, smarter and safer for Canada? Join us today!



You need to work here if



You love working with passionate, ambitious and collaborative colleagues. You want to be challenged and lead unique initiatives. You want to grow, develop and become a subject matter expert in your field. You want your work to make an impact in your community and country.

Come and join us -- where payments meet purpose!



| What we are looking for

Reporting to the Director, the Business Analyst, Talent Management supports Payments Canada's talent strategy by collecting, analyzing, and interpreting workforce data to inform strategic decision-making. This role proposes data-driven insights, builds talent roadmaps and tracks progress against key priorities to drive the organization's talent agenda and continuous improvement and effectiveness in talent practices.

The Business Analyst, Talent Management also applies change management principles when preparing talent roadmaps, with the objectives of supporting leaders and teams to adapt to new talent processes, systems and programs.The incumbent brings strong analytical and technical expertise, data-driven storytelling and presentation skills, experience in people and culture practices and conducting research on talent trends and best practices. The incumbent will gather information, analyze it, effectively disseminate it and liaise with other team members and the broader People team to provide insights and implications to inform recommendations and plans.

This role is an integral member of the Talent team, working collaboratively to support the team's purpose to cultivate a future-ready and thriving workforce.

| A day in the life

Responsibilities of the Business Analyst, Talent Management include:

Data Preparation and Management:

Prepare, clean, and process all recurring and ad-hoc reports. Coordinate data across sources and validate datasets with stakeholders (HRBPs, HR Operations) to ensure accuracy. Organize and manage data for dashboard imports, maintain published people dashboards, and support ad-hoc analysis. Build/update reports and infrastructure while strictly upholding data ethics and privacy. Tracking/Reporting on Talent Priorities and Trends Design, maintain, and present talent roadmaps, dashboards, and reports that provide actionable, evidence-based insights to People teams and business leaders Collect, analyze, and interpret talent data to identify trends and risks, Maintain a strong understanding of external talent trends and their potential organizational impact.

Continuous Improvement:

Evaluate the effectiveness and ROI of talent programs to support continuous learning. Gather stakeholder feedback to determine necessary modifications and enhancements to existing deliverables. Support the development, testing, and implementation of new analytics tools and methods. Document and continuously improve operational processes and collaborate with partners (HRIS, IT) to enhance data infrastructure and analytics capabilities.

Insight Facilitation and Collaboration

Establish collaborative relationships with internal stakeholders, serving as a Subject Matter Expert (SME) to advise cross-functional teams and contribute to the Talent agenda with organizational and market knowledge. Apply change management principles (e.g., communication planning, readiness assessment) to ensure the smooth adoption of new Talent processes, systems, and data-driven initiatives.

| What you need to be successful

Undergraduate degree in human resources, organizational development, business analytics, research, psychology or a related field of relevant experience. A minimum of five (5) years of experience in people analytics, HR data analysis, or operational analysis, with a proven ability to synthesize complex information into clear, strategic, and insightful output. Proficiency in Google Sheets, Excel, and one or more analytical language (SQL, R, SPSS, Python, etc.) and data visualization and dashboarding tools (Looker Data Studio, Tableau, Power BI, etc.) Familiarity with HR information systems (e.g., Dayforce, Workday), workforce data, and employee engagement surveys. Experience handling and organizing large datasets, including unstructured quantitative and qualitative data. Demonstrated experience supporting change management initiatives. Excellent attention to detail and professional and personal effectiveness skills. Experience in establishing effective relationships with internal stakeholders. Experience in supporting multiple priorities and projects. Occasional travel will be required. Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

| You will really stand out with

Bilingualism (English and French) is considered an asset.

| Salary range

Based on qualifications and experience: $78,031 to $97,539

Please submit your application by November 13, 2025



| What's in it for you?



Flexible, hybrid (remote/office) environment. Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over). Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. 26 weeks of paid maternity and parental leave top-up. Rewards and recognition program. Access to office gym facilities. Internal and external professional development opportunities. Fun team and organizational events. Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate's qualifications meet job requirements.



It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.



| Our diversity, inclusion and equity commitment



At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.



We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.



We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.