Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Business Analyst - IT III to join our client in support of an existing vacancy.
Contract Period: 10 months with potential to extend or convert
Pay Rate: Starting from $64 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday-Friday; 9:00 AM - 5:00 PM
Job Responsibilities:

• Lead stakeholder interviews, workshops, and discovery sessions to gather, synthesize, and prioritize business, user, and non-functional requirements
• Document common capabilities, including key integrations and reusable components, to ensure consistency and scalability across global markets
• Document current-state and future-state processes (process maps, swim lanes), customer journeys, and content governance models
• Translate business needs into epics, features, and user stories with clear acceptance criteria; manage requirements traceability through delivery
• Conduct market, competitor, and customer research to identify opportunities; build business cases, ROI models, and benefits realization plans
• Partner with the product team to refine and prioritize backlogs using frameworks (e.g., MoSCoW)
• Facilitate backlog grooming and sprint planning for common capabilities and other products as required
• Coordinate cross-functional teams (business, engineering, QA, CX, and marketing) to ensure requirements are clearly understood and executable
• Support UAT planning and execution (test scenarios and expected results for product and user acceptance testing); manage defect triage and retesting
• Prepare training content and change management materials to support adoption
• Analyse product performance against KPIs/OKRs
• Identify gaps and recommend data-driven improvements
• Prepare reports and executive-ready presentations to communicate insights, decisions, and delivery progress
• Conduct A/B tests and experimentation with product teams; interpret qualitative and quantitative feedback to refine experiences
• Create user journey flows, process flows, data flow diagrams, sequence diagrams, and interaction maps to clarify how data and content move through systems (including AEM Cloud and adjacent MarTech tools)
• Partner with engineering to clarify integration points, data contracts, and edge cases; review API payloads (JSON/XML), error handling, and field mappings
• Support configuration-driven changes (e.g., content models, workflows, metadata, tagging) and coordinate feature rollouts across regions
• Facilitate communication between business stakeholders and technical teams throughout the SDLC, ensuring alignment, transparency, and quality

Experience & Qualification Requirement:

• Bachelor's degree
• 5-7 Years of Business System Analyst Experience
• Preferred experience with Adobe Experience Manager (Sites, Assets, Workflows, and other Marketing Applications) in a cloud-native environment
• Candidates who have worked on other digital transformation initiatives involving content management or experience management systems
• Proficiency in creating process/user and data flow visuals (e.g., Visio, Lucidchart, Miro); comfortable with Postman for basic API testing and Figma for reviewing UX artifacts
• Understanding of non-functional requirements (performance, accessibility, privacy/security, content governance) and how they impact delivery
• In-depth understanding of business analysis principles and methodologies, and technological systems
• Good understanding of the group function, including product offerings, service, and management structure
• Understanding of system design, analysis, and user testing
• Comfort operating in Agile environments (Scrum/Kanban); proficiency using Jira
• Confluence for backlog and documentation
• Ability to cultivate relationships and influence across diverse teams and levels
• Strong written, visual, and verbal communication skills
• Experience with AEM Cloud (or similar CMS/experience platforms)
• API understanding (JSON/XML), integrations, and non-functional requirements
• Experience with cloud migration required
• Understanding of content governance, metadata, and tagging
• Experience with A/B testing and experimentation frameworks

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment. #LI-AP1

Skills Required