Job Description

SCOPE:

• Provide technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems.

• Verify configured workflows, dashboards, forms, views to ensure in alignment and compliance of business requirements, industry standard best practices

• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.

• Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation & fix and document issue resolution.

• Develop proper documentation for technical specification, and various test result.

• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.

• Assess and escalate critical and high-impact quality issues to the project manager.

DELIVERABLES:

• Develop, execute and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application

• Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization

• Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria

• Conduct user acceptance testing, system integration testing, performance testing, system validation and verification.

MANDATORY REQUIREMENTS: At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment SKILLS AND KNOWLEDGE:

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)

• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution

• Strong knowledge and experience of:

o Use case generation, automated and manual testing, and bug lifecycle management o Bug tracking and test case management tools (JIRA, Azure TFS) o API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts) o CRM test automation and Dynamics 365 specifically

• Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work

CRITERIA: Criteria 1 - Technical Skills (50 Points)

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems

• Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports

• Proven experience in testing external systems/components to integrate with D365CS.

• Solid experience in developing proper documentation for source codes, technical specification, and unit test result

• Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations

• Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.

• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.

• Strong automation testing or tooling experience using industry standard practices and kits.

• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

Criteria 2 - Functional Knowledge (30 Points)

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).

• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD

• In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.

• Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management

Criteria 3 - Interpersonal Skills (10 Points)

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work

Criteria 4 - Business Knowledge (10 Points)

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)

• Demonstrated experience with case management and workflow-based systems

KNOWLEDGE TRANSFER: Knowledge to be Transferred: All technical artifacts related to the assignment Project specific presentations, reports, status decks Job Type: Fixed term contract
Contract length: 12 months Salary: $70.00-$80.00 per hour Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• North York, ON M9L 2R7: reliably commute or plan to relocate before starting work (required)

Experience:

• Project Management (required)
• Business analysis (required)
• oftware quality assurance and testing experience (required)

Work Location: Hybrid remote in Toronto, ON M7A 2B4 Application deadline: 2023-06-29
Expected start date: 2023-07-24