Job Description

Business Account Manager

Emmerson Packaging is a third-generation family-owned company. We are an industry leader in flexible packaging solutions, and we love what we do! We pride ourselves on meeting and exceeding the highest quality standards in everything we do, including adding talented people to our team! This passion and pride have won us the distinction of being named one of Canada's Best Managed companies for 11 years running.

Our Values say it best:

We enhance our lives by helping others succeed We care about our clients, each other, and our communities We are responsible for the outcome of our actions We strive to do the right thing, even if it costs us

JOB SUMMARY

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As a member of the Customer Service team, you'll be an essential contributor to our success, and we'll look to you to grow our reputation and help our customers be successful. You will ensure Emmerson Packaging customers receive superior service and support through communication, reporting, relationship management and prompt issue resolution.

JOB TASKS

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Help achieve account retention and growth goals by performing specific tasks as scheduled as part of an integrated target customer RevOps growth plan. Build and enhance customer account relationships are per the client-supplier relationship map (as determined by VP Sales and Business Development Manager) Lead, support and promote departmental initiatives and projects. Coach, train and model positive and professional business practices for Customer Service representatives; Assist with training, problem-solving, facilitating with other departments as needed. Ensure Account Business Reviews are held as per the pre-determined, by-customer Business Review Schedule: Provide account data for YoY sales reviews, and reports and other metrics as determined with the specific customer. Enter HubSpot deals for new business opportunities at existing customers. Assist with resolving issues escalated from Account Coordinator support activities (i.e., delivery dates, break-in fees, quality responses, terms questions, etc.) Assist with managing customer VMI programs. Understand and help enforce customer Terms & Conditions, contracts, signed supply agreements and assist with resolving internal credit management issues. Manage major quality escalation projects. Lead virtual customer press approvals and host and coordinate customer on-site visits.

COMPETENCIES

Proficient in the use of Microsoft Word and Excel software programs Excellent presentation skills Good communication skills, both written and verbal Demonstrates initiative and proactivity Strong time-management and organizational skills Proven decision-making and problem-solving skills Demonstrated strong interpersonal skills (people skills) with demonstrated enthusiasm for helping others

REQUIRMENTS

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Undergraduate degree Three (3) years of experience in a customer or client-facing role Work on-site at Head Office in Amherst, Nova Scotia

What's in it for YOU?

Competitive wages Comprehensive health and dental benefits Defined contribution pension plan Profit Sharing program Training and development support On site gym and cafeteria Being part of an awesome team

If this sounds like you, please visit the careers section on our website and apply today at https://www.emmersonpackaging.com/careers/