Job Description

Job Summary:

The Store Supervisor - Food Operations oversees daily store activities to ensure efficient food service, high product quality, excellent customer satisfaction, and compliance with food safety regulations. This role involves supervising staff, monitoring food preparation and presentation, managing inventory, and maintaining hygiene and safety standards across all food operations.

Key Responsibilities:

Team Supervision:

Lead, train, and support food service and retail team members to deliver consistent, high-quality customer service.

Operations Management:

Oversee daily food operations including preparation, service, storage, and display to meet company standards.

Food Safety & Compliance:

Ensure strict adherence to health, hygiene, and food safety regulations (HACCP, sanitation, temperature checks, etc.).

Inventory & Stock Control:

Manage ordering, receiving, and storage of food and supplies; minimize wastage and monitor stock levels.

Customer Service:

Handle customer inquiries and complaints professionally, ensuring a positive dining or shopping experience.

Quality Control:

Conduct regular checks on food quality, portioning, and presentation to maintain brand and operational consistency.

Sales & Performance:

Support sales goals through effective product merchandising, promotions, and upselling techniques.

Staff Scheduling:

Assist in creating and managing staff schedules to ensure adequate coverage during peak hours.

Cash Handling:

Supervise cashiers and reconcile daily sales, deposits, and financial records as per company policy.

Reporting:

Prepare daily or weekly performance reports on sales, wastage, staffing, and operational issues.

Health & Safety:

Maintain a safe working environment, ensuring all equipment is clean, operational, and compliant with safety standards.

Qualifications & Requirements:

2-3 years of supervisory experience in food service, retail food operations, or hospitality. Strong leadership, communication, and organizational skills. Knowledge of food safety standards and hygiene regulations (e.g., ServSafe or equivalent certification preferred). Experience in inventory management and POS systems. Ability to work in a fast-paced environment and handle multiple priorities. Willingness to work flexible hours, including weekends and holidays. Diploma or degree in hospitality, food service management, or business is an asset.

Key Competencies:

Customer service excellence Leadership and team motivation Food safety and quality awareness Problem-solving and decision-making Attention to detail and organization Sales-driven mindset

Working Conditions:

Fast-paced food service or retail environment Standing for extended periods and occasional lifting Exposure to hot and cold environments (kitchen, coolers, or storage areas) Previous experience in kitchen operations or barista roles is a plus. Join our dynamic team as an Assistant Store Manager where your skills will contribute to creating an exceptional dining experience for our customers!
Job Type: Full-time

Pay: $40,000.00 per year

Work Location: In person

Expected start date: 2025-12-01