Job Description

Job Purpose
This role is integral to the growth of Clore and achievement of the company objectives at store level. The Retail Store Assistant Manager is responsible for assisting the Retail Store Manager in all aspects of managing all of the day-to-day retail operations in compliance with company objectives and procedures while enhancing Clore's brand image. The Assistant Manager's main goal is to create and maintain a high performing, functional yet welcoming store environment, with a focus on courteous customer service excellence. The Assistant Manager's duty is to maintain a set standard of professional image and service on a day-to-day basis amongst all staff members.

Responsibilities

Store OperationsAssist with optimize store sales and increase profitability to achieve agreed goals Assist with smooth and financially accurate retail operations, including daily updates of store sales log cash variances Maintain a clean, organized work area according to procedures and safety policies Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues, ensuring adequate staff at prime business time Organize and prepare for special promotions, displays and events (eg. Seasonal sales and in store promotions) Key holder tasks including but not limited to opening and closing store as needed

Staff Management

Assist with managing staff through effective training, coaching, scheduling & staff retention Update time check weekly with notes on staff performance and attendance Provide leadership, ensuring exceptional store presentation, and handling internal loss prevention issues Oversee daily security environment. Resolve health and safety, legal and security issues

Inventory Management

Assist managing inventory through controlling levels stocked, overseeing all orders and proper merchandise planning for quarterly reviews with management Assist with managing and maintaining an optimal level of inventory while comparing with sales on a quarterly basis Assist with managing inventories to meet stock value/ITO, or other metrics.

Customer Management

Maintain the Clore's standard of customer service and professionalism, and resolve customer issues as they arise Assist with customer relations through employee training and identifying customers' needs Identify current and future customer requirements by establishing rapport with potential and current customers

Head Office Communications

Assist Store Manager to work with the Systems and Operations Manager, to identify and suggest opportunities for improvement in procedures and/or operations Assist Store Manager to research and planning community events and request support from Marketing after approval from Head Office, integrating with overall company promotional or advertising campaigns Assist Store Manager to report to Head Office, accurate and punctual submission of sales, staff, financial and inventory reports as directed Assist Store Manager to communicate with Marketing and Purchasing Managers about products and promotions in store Assist Store Manager to offer suggestions to Head Office Team for sales and promotions Assist Store Manager to Suggest clearance list to Head Office Team monthly.

Competencies and Person Specification

The role of the Retail Store Assistant Manager requires:

Leadership

- a willingness to lead, take charge, with good problem solving and critical thinking skills even under pressure and offer direction and guidance

Communication

- clear communication skills to Head office and all employees

Staff Management

- the ability to get the very best out of the staff on an ongoing basis

Team Player

- not only is this a Team Leading role at the Store level, but a Team Player role at the Company level

Drive

- a high degree of self-motivation and the ability to motivate others

Dependability

- a high degree of reliability, responsibility, dependability and the ability to fulfill obligations in a timely manner

Initiative

- a willingness to take on responsibilities and challenges in a proactive manner

Self-Assessment

- the ability to handle feedback and constructive criticism

Interpersonal Skills

- ability to interact with others in a positive manner

Customer Service

- a passion for creating the highest possible customer experience

Key Relationships This person reports directly to the

*Retail Store Manager

Other key relationships are:

Retail Staff
In store and online customers Warehouse Manager Managers of Head Office in all departments

Physical Requirements and Working ConditionsWorking in a retail environment with high levels of traffic (customers and merchandise) Standing and walking for the majority of shift Constant communication with customers and employees Required to lift up to 50 lbs Other duties may be assigned as necessary

QualificationsMinimum of 2 years retail management experience Post secondary education required, preferred in Business Ability to effectively teach/develop others to the next level * Strong operations experience in receiving, stock and inventory, as well as front end management