Job Description

Our team is highly skilled, passionate about our community, and we care. Let's grow together.

Who We Are
In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.



The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby's Official Plan has been updated to establish new directions for Whitby's planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.



The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.



Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.



The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.



We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.



Let's grow together.

Key Responsibilities
Technical Plans Review and Application AssessmentExecutes detailed plan examinations, prepares and issues status letters and building permits for minor projects (e.g., decks, sheds, small accessory structures), ensuring full compliance with Part 9 of the OBC and applicable law. Conducts advanced-level reviews of all types of building permit applications digitally and over the counter ensuring compliance with applicable law and submission standards, under the Ontario Building Code (OBC). Leads the pre-screening process on the E-Portal, verifying application completeness and ensuring accuracy of applicant-submitted data in AMANDA; makes necessary modifications. Provides direction to applicants through AMANDA communications on the E-Portal regarding missing documentation, drawings, applicable law, and outstanding approvals. Leads the validation process for subdivision house applications, confirming completeness and verifying firebreak lot allocations. Confirms status and conditions of Site Plan Approval (SPA) at time of permit intake for ICI applications and ensures regulatory alignment with SPA conditions. Reviews and verifies permit fees, calculates refundable deposits, and determines deposit requirements in alignment with municipal policies; ensures Development Charges are paid prior to permit issuance.

Document Management and Regulatory ComplianceProvides expert guidance to applicants on inspection procedures, required inspections, and booking processes for mandatory building inspections. Ensures ongoing accuracy and integrity of permit records; prepares finalized documentation for upload and archival in AMANDA. Oversees and verifies the tracking of firebreak lots within subdivision developments for regulatory and safety compliance. Drafts and finalizes Conditional Permit Agreements, ensuring legal accuracy and alignment with municipal standards. Leads the request and review process for Title Search documentation in relation to Conditional Permit Agreements and Orders, ensuring legal and procedural compliance. Drafts Orders pursuant to the Building Code Act. Compiles various building permit related reports including statutory reports such as those for Tarion. Manages and follows up on stagnant permit applications to ensure progress.

Building Permit Intake and Application SupportProvides senior-level expert support to Building administrative team and plays a vital supporting role to the Plans Examiners. Manages and responds to complex and escalated inquiries from applicants and stakeholders regarding building permits, providing senior-level interpretation and guidance; refers exceptional cases to the Senior Plans Examiner or Management, including the Chief Building Official as required. Exercises delegated authority from the Chief Building Official to determine permit type, assess application completeness, calculate fees, and accept or refuse applications in accordance with Section 1.3 of the OBC. Provides technical support and intake coordination for Institutional, Commercial & Industrial (ICI) building permit applications, ensuring completeness and compliance with submission standards.

Customer Service and ConsultationDelivers advanced technical consultation to customers regarding detailed requirements of Part 9 of the OBC, supporting accurate and code-compliant applications. Educates and advises applicants, designers, and stakeholders on the end-to-end permit application process, regulatory requirements, and submission standards. Collaborates and coordinates with Builders, Inspectors (Building/Mechanical), Planners, Designers, and Homeowners to monitor and facilitate permit processing, ensuring timely resolution of issues and alignment with municipal standards.

Education and Experience
Minimum QualificationsThree (3) year college diploma in Business Administration, Architectural Technology or Engineering Technology. Successful completion of the qualification exams in "General Legal" and "House" as administered by the Ministry of Municipal Affairs and Housing. Valid (Building Code Identification Number) BCIN Designation, issued by the Ministry of Municipal Affairs and Housing (MMAH). Minimum of thirty-six (36) months related experience, preferably in a municipal environment. Strong knowledge and demonstrated working experience with the Part 9 of the OBC, Applicable law and Zoning By-law. Strong knowledge of Bluebeam software and the E-Portal (Random Access) for digital building permit submissions. Familiarity with the AMANDA and GIS software.

CompetenciesProven ability to identify and resolve complex problems using advanced numerical, analytical, research, and critical reasoning skills. Excellent verbal and written communication skills, with the ability to convey technical information clearly and professionally to a wide range of stakeholders. Highly developed administrative and organizational abilities, with a demonstrated capacity to manage competing priorities, meet tight deadlines, and adapt effectively to shifting demands. Strong interpersonal and customer service skills, with the ability to foster positive relationships and navigate challenging interactions with professionalism. Sound judgment and decision-making abilities, with meticulous attention to detail and a focus on quality and accuracy. Upholds a high standard of professionalism, exercising discretion and integrity in managing sensitive and confidential information in accordance with privacy legislation and organizational policies, related to Orders to Comply and internal/external complaints. Demonstration of the Town's CARE core values (Collaborative, Accountable, Respectful, Engaged).

Working ConditionsWork is located at the Garden Street Branch, predominantly at a desk. Works around various clients to provide services and customer service. Exposure to interruptions and occasionally dealing with upset members of the public. Required to work independently with minimal supervision on a regular basis.

Salary Range/Hourly rate:
$32.60 - $40.77
Hybrid information:
Frontline
Hours:
Current shift schedule: Monday to Friday, 8:30 a.m. - 4:30 p.m., 35 hours per week. Hours of work may be subject to change, shifts may be scheduled between the hours of 6:00 a.m. and 9:00 p.m., Monday to Saturday.
Closing Date:
September 22, 2025
Our commitment to Inclusion, Diversity, Equity, and Antiracism

At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history--the good and the bad, promote social justice and address discrimination and inequities. We strive to create a workplace that encourages you to always bring your authentic self to work.



Equal Employment Opportunity Statement

The Town of Whitby is an Affirmative Action/Equal Opportunity Employer. Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.



Accommodation

The Town of Whitby is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.



We thank all applicants and advise that only those selected for further consideration will be contacted.



Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.