Job Description

Job Type
General Description
Manages all aspects of a branch. Accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. In-depth knowledge and relationships within the community they serve. Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. Responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money by performing the following duties:
(other responsibilities or assignments not specifically mentioned may also be assigned).
Essential Duties and Responsibilities
P/L management

• Accountable to manage the budget by ensuring revenues and expenses meet targets.

Sales management

• Lead sales activities, from sourcing new client and expand existing client relationships by bringing the full suite of products to the client.
• Build and manage a robust branch loan pipeline. Review reporting and provide feedback to employees on performance against sales targets.

Leadership

• Mentor and coach through leadership by example of Popular's values: professionalism, accountability and a keen focus on sales productivity and customer service.
• Provide consistent feedback to employees on performance, both against sales targets and adherence to Popular's standards around delivering a best-in-class customer experience.

Operations

• Responsible for overseeing operations, including train and manage teams to adhere to operational procedures, recruitment, expenses, etc.
• Accountable for branch assessment, audits, and BSA efforts. Acts as primary escalation point for decisions and issues within branch.

Education
Bachelor's Degree
Experience
Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training. Prior experience as Assistant Branch Manager or Branch Manager is preferred.
Region Locations
Red Hook Branch, USVI
Work Schedule
Full Time- Exempt
Values
1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future
Additional Requirements
Performs supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PERFORMANCE METRICS:
To perform this job successfully, an individual will be measured against the following key performance indicators:

• Branch sales production goals for business lending, consumer lending, mortgage loans, low-cost deposits and high cost deposits.
• Branch profit and loss (P&L) including direct expenses goals.
• Branch fee income goals including PINS shadow credits, mortgage shadow credits, cash management fees and fees for consumer credit cards.
• Branch self-service deposits goals, internal branch assessments and NPS scores requirements.
• Branch portfolio management against goals.

BUSINESS CORE COMPETENCIES:
Business competencies look at specific behaviors expected from all employees throughout Popular. For more information, please access these competencies on the Intranet.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
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Skills Required