Job Description

Description :About connectFirst Credit UnionAs a credit union, we're different than a bank - and we like it that way.At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking thatxe2x80x99s true to our co-operative principles. Youxe2x80x99re our member, not a number. Wexe2x80x99re your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, wexe2x80x99ve grown to become one of Albertaxe2x80x99s leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.We believe that banking is about more than money - itxe2x80x99s a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what's right for every member.
• Our values: Think big, act local, take charge, and make it easy.

Wexe2x80x99re committed to providing remarkable experiences to our members, our communities, and our employees, and wexe2x80x99re proud to be regarded as one of the best:

• Named among Canadaxe2x80x99s Most Admired Corporate Culturesxe2x84xa2 by Waterstone Human Capital
• Recipient of Canadaxe2x80x99s Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member's equity

Key Accountabilities:

• Mobilizes and encourages the branch team to apply retailing excellence in order to deliver what is right for every member, while also balancing the interest of the credit union.
• Manages the branch sales, service, and operations by setting and achieving organizational objectives, and adhereing to all risk management and legislative standards for the quality of the branchxe2x80x99s portfolio.
• Leads in the development of branch targets (i.e. deposit and credit sales and growth targets) and marketing plans.
• Develops and executes short term tactics/plans to drive specific behaviours and activities that maximize business growth, wallet share, member retention and acquisition objectives, and other financial results.
• Assesses and adapts existing plans; develops new capabilities and addresses any issues or gaps to ensure ongoing branch success.
• Enhances the Credit Unionxe2x80x99s visibility within the local community and builds a strong referral source for new potential business/ for business development to then manage and maintain.
• Ensures a high level of employee capability and engagement by setting individual goals and objectives, developing and coaching direct reports, continually assessing and improving levels of performance, supporting ongoing employee development and career planning, providing frequent feedback and guidance, and taking action to close any identified gaps.
• Leads change within the branch by encouraging and influencing staff to embrace new processes, technology, and business systems.
• Cultivates a positive, supportive, and risk-mitigated work environment by (leading by example and) ensuring onsite leadership availability, especially during higher risk timeframes (i.e. branch opening and closing, weekends).
• Identifies emerging issues and trends to inform decision-making and integrates into member conversations where required.
• Provides technical direction to the branch and resolves complex problems and member complaints referred by staff; escalates to area manager when applicable.
• Controls branch expenses through the application of internal checks and balances, and prepares monthly branch financial statements and account reconciliations.
• Participates in the recruitment of branch staff by conducting interviews and consulting on candidate suitability prior to making a final decision.
• Manages and communicates issues; initiates follow-up with other branches, departments, and management as required.
• Sharing common goals, purpose, vision, and values with other cFCU branches and departments, builds relationships and encourages effective collaboration across all roles.
• Stewards digital enablement and multichannel usage.

Experience:

• Minimum 5 years experience in retail banking, consumer lending/credit, or investments.
• Minimum 1 xe2x80x93 2 years demonstrated experience in a management role.

• OR Minimum 4-6 years of relevant experience.
• Experience in coaching to sales and referral target achievement.
• Proven ability to achieve (team) sales goals and recognize new sales opportunities/ business development.
• Proven success in business growth, as well as establishing member and community relationships.

Education:

• Completed a relevant certificate, diploma, degree or designation program.
• Working knowledge of industry trends and offerings.
• An equivalent combination of education and experience may also be considered.

Skills and Competencies:

• Strong computer skills; able to pick up new and existing programs related to the job quickly.
• Excellent communication skills; both written and verbal.
• Excellent critical thinking, problem solving, analytical, organizational and multi-tasking skills.
• Excellent customer service orientation.
• Excellent attention to detail.
• Owns the success and results of the overall business goals.
• Excellent leadership and management skills.
• Strong entrepreneurial business acquisition mindset.
• Ability to make timely and sound decisions based upon a mixture of analysis, policies, procedures, experience, and judgment.
• Ability to effectively adapt to and lead through an ever-changing business environment.
• Ability to employ digital channels, drive member awareness, and ensure the team is enabling members with cFCU digital access.

Qualified applicants are invited to apply online.We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.For more information on Connect First Credit Union Careers, please visit

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