Job Description

Box Office Representative

AdmitONE (an MRG Group company)

Toronto, ON

Who we are:

AdmitONE, an MRG Group company, is not just a ticketing company, it's an experience portal built by event and experience creators. Decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver positive, shareable experiences when discovering and purchasing tickets.

Who you are:

Reporting directly to the Ticketing Manager, the Box Office Representative will provide on site support to AdmitONE clients and venues in execution of events from a Box Office perspective.

Fine Print:

Maintain a positive and proactive approach to ticketing activities at the Box Office with a strong commitment to superior customer service Provide support and assistance to the Manager, Client Services in all areas of Box Office and ticketing operations including ticket processing using AdmitONE Work from The Queen Elizabeth Theatre, Annabel's Music Hall, Adelaide Hall and external venues as required for in-person ticket sales and answering guest questions about AdmitONE and our venues Work at Offsite venues to sell or issue event tickets Inventory Management (releasing holds, processing paid and comp sales) Communicate with both venue and production managers pre-show to ensure all event information is received and understood Some travel within Toronto may be required from time to time Other duties as required

We are looking for someone with:

Our shows and events take place in the evenings, during weekends and on holidays. As a result, flexibility to work these shifts is required While this role will be located primarily at the The Queen Elizabeth Theatre, Annabel's Music Hall and Adelaide Hall, flexibility to work the box office at other various venues throughout may be required Excellent written and verbal communication skills Accuracy and strong attention to detail Ability to maintain strong relationships with those both inside and outside the business Innovative, creative and critical thinking Problem solving and analytical abilities Project management, multi-tasking, and time management Ability to work well with a team or individually

What's In It For You?

A competitive hourly rate Participation in the MRG Travel Ambassador Program Opportunities for professional growth in a dynamic, industry-leading organization A collaborative, innovative culture that celebrates creativity and new ideas Employee discounts & access to unique experiences across The MRG Group's portfolio of events, venues, and hospitality properties

Other things you need to know:

The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact people.culture@themrggroup.com.


Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.