Job Description

Job Overview

We are seeking a warm, enthusiastic individual that thrives in a fast-paced, team environment. This individual will be responsible for managing the clinical schedule, handling patient communication via email, text, and phone, and providing support to Accounts Receivables.

If you are confident in speaking about treatment, we are open to creating a hybrid Admin+Treatment Coordinator position.

If you have a creative side, this is very much welcomed as we have additional opportunity within our Marketing department.

Responsibilities

Manage front desk operations, including greeting patients and handling incoming calls with professionalism and courtesy. Utilize phone systems to direct calls and take messages as necessary. Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date in our systems. Provide excellent customer service and support to patients, addressing inquiries and resolving issues promptly. Assist with scheduling appointments and treatment coordinating. Answering questions about insurances and treatment procedures. Contact patients and guide them through their insurance coverage. Ensure patients understand what their options for treatment are. Collaborate with team members to streamline office processes and improve overall efficiency. Collaborate with the marketing department on ideas to help increase patient flow.

Requirements

Proven experience in an administrative role. Strong phone etiquette skills with the ability to communicate effectively with clients and colleagues. Strong electronic communication skills. Experience with insurance companies and reading claims. Basic-Advanced understanding of dental procedures. Excellent customer service skills, demonstrating a commitment to patient satisfaction. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Attention to detail in data entry and record keeping is essential. A proactive attitude towards problem-solving and a willingness to learn new skills. Open to collaboration and coaching.
If you are passionate about providing outstanding administrative support and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as an Administrator.

Job Type: Full-time

Pay: $23.00-$30.00 per hour

Benefits:

Dental care
Work Location: In person