The successful candidate will investigate, evaluate, negotiate and settle Auto Bodily Injury (BI) claims by telephone and correspondence. The candidate has the ability to work effectively with insureds, adjusters, clients and more. The candidate will provide excellent customer service and ensure accurate recording, reporting, and presentation of files.
As part of the Workforce Advantage team, you would be on our roster to be contacted and placed on a contract with our clients based on availability and fit.
You would be an employee of Crawford & Co. but would be working at other insurance company offices/sites (remotely).
The role would be a contract position typically 3-12 months in length with the possibility of the contract being extended or being offered a permanent position with the client in the end.
Investigation, collection, and analysis of claims information
Accurate recording, reporting and presentation of files
Examines policies and settles claims while maintaining claims costs and abiding by provincial licensing regulations
Maintenance of accurate billing, and time and expense records
Work with managers to maintain client relations
5+ years of technical claims handling experience with a minimum of 3 years handling complex Bodily Injury Claims
Post-secondary education in an insurance related field license
Probationary Adjusters Licence required, Full Adjusters Licence and/or CIP Designation is preferred
Ability to conduct telephone investigations, evaluate, negotiate and settle personal and commercial lines claims
Advanced computer skills including Office 365
Excellent communication skills
Must be a team player with a strong commitment to quality and customer service
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