Job Description

:HM Note: This hybrid role requires the candidate to be based in Ontario and to work onsite at the manager's discretionClient currently uses BMC Remedy ITSM to track and manage incident and requests, change records, problem investigations and the configuration management database (CMDB). The Remedy ITSM system is used to deliver customer support for all end-user systems (both internal and external) through service desks and technical support teams. The current BMC Remedy ITSM version (9.1.03) requires an upgrade to the SaaS version of Remedy (Helix ITSM).Experience Required:Must haves:

• Hands-on experience executing migrations of on-premise ITSM tools to SaaS
• Proven ability to gather, consolidate, and document stakeholder requirements
• Experience in assigning work to multiple resources to keep the project on track
• Experience developing enterprise solutions, including application and platform architecture
• Expert experience with Remedy ITSM and CMDB, 8+ years
• Expert experience with Remedy ARS development, 8+ years
• Expert experience with BMC DWP and Smart-IT, 5+ years
• Experience adding customizations to Smart-IT
• Strong experience with BMC Smart-Reporting, 3+ years
• Experience using BMC Dashboards
• Strong experience with BMC RSSO, 3+ years
• Strong experience with BMC RKM, 3+ years

Desired Skills:

• Strong experience with Web Services and various integration solutions
• Knowledge of performance considerations and optimization options for BMCs ITSM toolset
• Working knowledge of privacy policies and security principles
• Experience conducting design walkthrough sessions
• Excellent analytical, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Experience designing detailed functional and technical requirements
• Experience developing enterprise architecture deliverables (e.g. models and documentation)
• Extensive experience in systems analysis and design in large systems environments

Evaluation Criteria and Allocated Points:

• Experience executing upgrades of the BMC ITSM toolset - 25 points
• Experience migrating the BMC ITSM solution to SaaS with integrations to on-premise systems - 10 points
• Experience with Remedy ITSM and CMDB, 8+ years - 10 points
• Experience with BMC DWP and Smart-IT, 5+ years & Experience adding customizations to Smart-IT - 5 points
• Experience with Remedy ARS development, 8+ years - 5 points
• Experience with BMC Chatbot, 1+ years - 5 points
• Experience with BMC RKM, 3+ years & Experience with BMC Smart-Reporting, 3+ years - 5 Experience using BMC Dashboards - 5 points
• Experience with BMC RSSO, 3+ years - 5 points
• Experience with BMC Client Management, 2+ years - 5 points
• Act as technical lead and assign work to other developers - 20 points

Total Points - 100Deliverables:

• Act as development lead and assign work to multiple other developers to support the upgrade and migration work above.
• Document build/install steps for the respective products.
• Build, document, and test migration scripts
• Gather requirements, and negotiate with stakeholders to arrive at out-of-the-box solutions for their requirements as much as possible
• Provide strategies regarding upgrade options of our Remedy ITSM toolset
• Provide detailed descriptions of the various capabilities (especially new capabilities) of the Remedy ITSM toolset, including doing demos of them

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