Job Description

About Us:

Rentsync is an award-winning, high-growth organization that provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada and the United States.

About the Role:

The Billing / AR Clerk is responsible for supporting the billing and accounts receivable function by preparing and processing invoices, responding to client billing inquiries, assisting with collections for lower-value accounts, and ensuring timely and accurate posting of payments. This role also supports new client onboarding by setting up accounts and ensuring billing details are captured correctly. The position requires strong attention to detail, excellent communication skills, and a customer-service mindset.

Duties & Responsibilities:

Billing & Invoicing

Prepare and issue customer invoices accurately and on time. Maintain organized records of all invoices and related documentation. Support the Billing Specialist with adjustments, credits, and special billing requests.

Accounts Receivable & Collections

Post customer payments (cheques, EFT, wires, credit cards) to the accounting system and reconcile to deposits. Monitor assigned accounts in the AR aging report. Proactively reach out to low-value or lower-risk customers via phone and email to remind them of outstanding balances and secure payment. Escalate higher-value or disputed accounts to the Collections Manager or Billing Specialist.

Client Communication

Respond to routine billing questions from clients (e.g., invoice copies, payment status, balance confirmations). Handle initial review of billing disputes, gather supporting details, and escalate complex issues as needed. Provide timely, professional, and customer-focused communication in all interactions.

Client Onboarding Support

Set up new customer accounts in the billing system and ensure proper coding. Collect and verify client billing details, tax information, and payment preferences. Provide new clients with information on billing processes, payment options, and points of contact.

Cash Handling & Reconciliations

Prepare and process cheque deposits. Assist with daily and monthly reconciliations of AR subledger to the general ledger. Maintain accurate records of all payments, deposits, and customer communications.

General Support

Assist the Billing Specialist, Collections Associate, and Accountant during peak times or month-end close. Contribute to process improvements in billing, AR, and cash application. Perform other related duties as assigned.

Essential Skills & Qualifications:

Up to 2 years of experience in accounting, AR, or office administration. Strong organizational skills and attention to detail. Good written and verbal communication skills; comfortable making polite collection calls. Basic proficiency with accounting systems such as QBO or Xero and Microsoft Excel or Google Sheets. Customer-service orientation with the ability to handle inquiries professionally.

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don't hesitate to let us know.

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.