Job Description

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Are you actively looking for a new opportunity? Or just checking the market? Well\xe2\x80\xa6 you might just be in the right place!

We\'re looking for a Billing & Operations Specialist to join our Billing & Support team in North America.

As a billing and operations specialist your main responsibility is to ensure that all financial transactions are accurately recorded and processed, and that the company\'s operations run smoothly and efficiently. You\'ll need to thrive on helping people out and delivering excellent customer service in addition to being a quick learner to help keep this machine running. This requires a wide range of skills and abilities, including strong communication skills, attention to detail, and to keep things moving without a hitch. At Lightspeed, we practice this in our Sales Operations team, where no two days are the same.

What you\'ll be doing:

• Resolve billing, subscription, and shipment inquiries via phone and email directly from customers and through our internal team.
• Sending invoices and resolving billing customer escalations for internal support
• Diligently document and track customer issues and resolutions.
• Ensuring that SLAs related to emails, phone calls, and voicemails are continuously exceeded and that efforts are made for same-day responses.
• Collaborate with peers and other departments for specific issues impacting customers.
• Identify opportunities to streamline and improve billing processes and customer management.
• Validate and update customer account information.
• Inbound Lead qualification
• Deal approval
• Monitoring the billing system to ensure accurate information
• Past due invoice follow ups
• Process integrity check account state audits (this mainly applies to our refund and credit process) & update dishonored payment records

With a little bit of....

• Respond to general billing enquiries from customers via Zendesk/Email.
• Support for Support/AE/AM team for any urgent Billing Request.
• Billing support for projects.
• Manual invoicing using Stripe.
• Handle other duties and responsibilities as defined by management.
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren\'t strictly within the scope of your role.

What you need to bring:

We\'re looking for a Junior candidate who has experience with the following:

• Proficient in Google workspace
• Basic knowledge of SAAS services.
• Even better if you have experience working with CRM tools such as Hubspot, but not necessary
• Excellent time management and organizational skills with a keen attention to detail
• Experience in a customer-facing role and remarkable communication skills.
• Strong spoken and written communication skills in English
• A positive, energetic and a can-do mentality

We know that people are more than what\'s on their CV. If you\'re unsure that you have the right profile for the role... hit the \'Apply\' button and give it a try!

What\'s in it for you?:

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that\'s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that\'ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Online Mental Health Resources

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our .

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