Job Description

This is a hybrid position where you are expected to work at our Nanaimo (Vancouver Island) office in-person for periods of time.



REW is looking for an experienced Billing Specialist to join our high tech, high performing team, who will provide their administrative expertise and 'can do' attitude to support all areas of our organization.

What you bring:

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You have high standards, are detail oriented, motivated to learn and grow, enjoy new challenges, and are a strong communicator. You are known for your strong work ethic and accountability to commitments, with a demonstrated ability to shift focus as priorities change. An efficient multi-tasker who can be counted on to go above and beyond, provide amazing support, and identify items not within policy.

What you will get in return:

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REW values excellence and recognizes achievements. Results are rewarded by competitive compensation, comprehensive benefits, and amazing opportunities/projects. From time to time, we may ask for you to step in and step up to support your team, working business hours and then some, however, we appreciate and give back for your extra efforts. As a hybrid workplace, we understand flexibility is important, and offer the opportunity to work remotely. You will work with an amazing team (REW team members are the BEST), who always strive to make a difference, and consistently live by our core values: Always be Awesome, Customer Success, and Innovation.

Key Responsibilities:

Review and process orders Review daily invoice and payment runs Contract renewals management Maintain accounts receivables, arrears communications, chargebacks, and forward accounts to collections Project creation, resourcing, reporting and status updates Month end reconciliations and reports Client Database management Process and support change requests (ie: domain name changes, compliance requirements) and administrate board agreements with REW MLS board partners and clients. Ensure confidentiality and privacy is maintained with regards to exposure to sensitive business and client information. Partnering with stakeholders to ensure client and REW success is always a priority. Provide administrative and special project support as required. Maintain knowledge-based user guides to support self-help resources. Provide professional and timely support for issues related to Board inquiries. Backup accounts payable as required.

Qualifications that will help to have for this role:

Minimum of 3 years experience in a billing or admin heavy role Proficient in Microsoft and/or Google suite, with spreadsheet specialization Excellent communication skills, and can create clear, concise, and engaging responses Exhibit patience and empathy when providing support Competence to multitask with a strict attention to detail, in a fast paced environment Flexibility around scheduling and managing workload Professional demeanor strong interpersonal skills Ability to work both independently and collaboratively within a team

The competencies required for you to be successful in this role are:

Adjusting thinking and adapting to changes as the work environment shifts is necessary for this role to demonstrate

Flexibility and Managing Uncertainty

. The billing specialist will be able to work effectively in an unstructured environment, following processes and practices .


Organization and execution to meet objectives on time, with high quality and process follow-through are expected to demonstrate the

Detail Oriented and Effective

competencies. The billing specialist is skilled at prioritizing and completing tasks accurately and on time with high expectations of self and others.


Prioritizes and actions internal customer needs are expectations for the billing specialist to demonstrate

Customer Focus

. The administrative role will be relied on to respond promptly and accurately to requests, and share concerns or opportunities for improvement.


If you are an administrative expert who gets excited about tall goals and making a meaningful impact, this may be the role for you.

Real Estate Webmasters:

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Real Estate Webmasters knows what it takes to create a phenomenal online experience and achieve incredible results. With 20 years' experience working exclusively within the real estate sector, REW has partnered with top brands, elevating their digital presence and increasing their success.


Client products & services offered by Real Estate Webmasters include Websites, CRM, Databases, Apps, Property Listing Data Integration, Lead Generation, Search Engine Optimization, and Pay Per Click Advertising. REW's Clients include individual agents, brokers, teams, and enterprise brokerages; all of whom may choose to have Property Listings data displayed on their websites.

Our Values:

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You care about delivering great service to your clients whether they are internal or external. That's how you contribute to our

Customer Success

value.


You are open minded and are curious to learn. Doing things more efficiently and better is how you could demonstrate our

Innovation

value.


Even when the days are tough, you remain positive and helpful. Treating your colleagues in a supportive way is how you demonstrate our

Always be Awesome

value

.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.