Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsPRINCIPALES FONCTIONS ET RESPONSABILITxc3x89S:La gestion des projets et/ou des cas assignxc3xa9s.L'adhxc3xa9sion aux processus gxc3xa9nxc3xa9raux de l'entreprise.L'assistance txc3xa9lxc3xa9phoniqueLa mise en xc5x93uvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santxc3xa9 un soutien txc3xa9lxc3xa9phonique. Les lignes d'aide actuelles portent sur:Les questions de financement et d'accxc3xa8s, y compris les programmes d'accxc3xa8s privxc3xa9s, publics et particuliers;programmes de conformitxc3xa9administrer et adhxc3xa9rer xc3xa0 des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de donnxc3xa9es, le suivi continu du patient, la conformitxc3xa9, la surveillance de l'arrxc3xaat ou de l'abandon de traitement, le rapport des xc3xa9vxc3xa9nements indxc3xa9sirables, et la liaison avec les fournisseurs de soins de santxc3xa9 primaires;la mise en xc5x93uvre d'initiatives de recherche de marchxc3xa9 relatives xc3xa0 la pharmaceutique et xc3xa0 la biotechnologie avec des mxc3xa9decins, des patients, des pharmaciens ou d'autres professionnels de la santxc3xa9 paramxc3xa9dicaux;tous les programmes destinxc3xa9s aux patients s'appuient sur des mxc3xa9thodes de traitement des dossiers et comprennent une quantitxc3xa9 importante d'appels sortants.Documenter chaque activitxc3xa9 dans la base de donnxc3xa9es spxc3xa9cifique du programme.Participer et assister xc3xa0 la formation continue de perfectionnement et aux cours de formation spxc3xa9cialisxc3xa9e pour des produits ou des programmes spxc3xa9cifiques tels que jugxc3xa9s approprixc3xa9s par le gestionnaire.Fournir des commentaires concernant les protocoles actuels, la base de donnxc3xa9es, les processus et les relations inter-dxc3xa9partementales.Communication claire au gestionnaire, pod, et collxc3xa8gues formxc3xa9s aux programmes concernant la gestion de cas pendant les absences prxc3xa9vues.Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limitxc3xa9 xc3xa0 l'observation et la surveillance des appels.Responsable de signaler tous les xc3xa9vxc3xa9nements indxc3xa9sirables aux dxc3xa9partements concernxc3xa9s.Le/la gestionnaire de cas sera xc3xa9galement affectxc3xa9(e) xc3xa0 d'autres fonctions et txc3xa2ches au besoin de temps xc3xa0 autre.PRIMARY DUTIES AND RESPONSIBILITIES:The management of the assigned projects and/or cases.Adherence to the general company processesTelephone support:Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:funding and access issues, including private, public and special access programs;compliance programsAdminister and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;All patient programs are based on casework methods and include a significant amount of out-bound calls.Document each activity in program specific database.Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.Responsible to report all Adverse Events to the assigned units/departmentsThe Caseworker will also be assigned other duties and tasks as required from time to timexe2x80x8bxe2x80x8bxe2x80x8bEXPxc3x89RIENCE ET NIVEAU Dxe2x80x99xc3x89DUCATION REQUIS:Formation gxc3xa9nxc3xa9rale requise dans des domaines tels que l'administration des affaires, la comptabilitxc3xa9, les ventes, le marketing, les sciences informatiques ou des vocations similaires, gxc3xa9nxc3xa9ralement obtenue via l'achxc3xa8vement d'un programme de diplxc3xb4me d'associxc3xa9 de deux ans ou une combinaison xc3xa9quivalente d'expxc3xa9rience et d'xc3xa9ducation.Un minimum d'un (1) an d'expxc3xa9rience en service xc3xa0 la clientxc3xa8leCapacitxc3xa9 xc3xa0 effectuer plusieurs txc3xa2chesAttention aux dxc3xa9tailsExcellentes aptitudes de rxc3xa9solution de problxc3xa8mesExpxc3xa9rience dans le domaine mxc3xa9dical et pharmaceutique est un atout.Connaissance pratique de Word, Excel et OutlookBilingue (franxc3xa7ais/anglais) est requisLe candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'xc3xa9quipes interfonctionnelles.EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.A minimum of one (1) year experience in customer serviceAbility to multitaskAttention to detailStrong Problem solving skillsExperience in the medical and pharmaceutical field is an asset.Working knowledge of Word, Excel and OutlookBilingual (French/ English) is requiredThe successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.COMPxc3x89TENCES , CONNAISSANCES ET APTITUDES REQUISES:Connaissance approfondie de l'industrie de la distribution pharmaceutiqueConnaissance pratique de systxc3xa8me automatisxc3xa9 de gestion d'entrepxc3xb4tSolide sens des affaires et sens financierSolides compxc3xa9tences analytiques et mathxc3xa9matiquesAptitude xc3xa0 communiquer efficacement xc3xa0 l'oral et xc3xa0 l'xc3xa9critAptitudes interpersonnelles et de leadership efficacesSens de l'organisation; attention aux dxc3xa9tailsCapacitxc3xa9 xc3xa0 rxc3xa9specter systxc3xa9matiquement les xc3xa9chxc3xa9ancesExcellentes aptitudes de rxc3xa9solution de problxc3xa8mes; capacitxc3xa9 xc3xa0 rxc3xa9soudre les problxc3xa8mes de manixc3xa8re efficace et efficienteExcellentes aptitudes xc3xa0 la prxc3xa9sentationConnaissance de Microsoft Word, Excel, PowerPoint et autres programmes OfficeMINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:Advanced knowledge of pharmaceutical distribution industryWorking knowledge of automated warehouse operating systemStrong business and financial acumenStrong analytical and mathematical skillsAbility to communicate effectively both orally and in writingEffective interpersonal and leadership skillsEffective organizational skills; attention to detailAbility to consistently meet deadlinesExcellent problem-solving skills; ability to resolve issues effectively and efficientlyExcellent presentation skillsKnowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsThe successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team membersxe2x80x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The companyxe2x80x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Affiliated Companies: Affiliated Companies: Innomar Strategies

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