Job Description

Role Overview

Shinco Real Estate Services Inc is seeking a tech-savvy

Bilingual Virtual Client Relations Specialist

to deliver premium remote support for our Mandarin-speaking investor clients and luxury property buyers. This role combines real estate expertise with digital client service excellence.

Core Responsibilities

Client Engagement

Manage inbound inquiries via WeChat, WhatsApp, and proprietary CRM Conduct virtual property showings using Matterport/Zoom Coordinate multilingual document translations for transactions

Transaction Support

E-signature management for cross-border deals Schedule due diligence activities across time zones Maintain investor update portals with market analytics

Cultural Bridging

Adapt communications for Eastern/Western business norms Explain Canadian real estate concepts in culturally-relevant terms Facilitate virtual notary sessions for overseas clients

Technical Requirements

Essential Qualifications

Native Mandarin + business-level English (written/spoken) 1+ years real estate admin/sales experience Proficiency with: WeCom & Chinese social platforms RealMaster or similar Asian-market CRMs DocuSign/HelloSign

Preferred Assets

Understanding of Chinese investment regulations Experience with luxury property markets Basic video editing skills for property showcases

Workplace Setup

Company-provided VPN for secure China communications Dual-monitor workstation delivered to your home Stipend for high-speed internet (minimum 100Mbps)

Compensation Package

60,000?60,000?75,000 base + performance bonuses Extended health coverage including TCM benefits Paid annual trip to head office (Toronto)
Job Type: Part-time

Pay: $30.00-$34.00 per hour

Expected hours: 30 per week

Additional pay:

Bonus pay Retention bonus
Benefits:

Work from home
Schedule:

8 hour shift Monday to Friday
Work Location: In person