Job Description

Position Title:

Bilingual National Client Care Specialist

Reports to:

Sr. Manager, Customer Care

Location:

Moncton, NB

Position Overview

The Bilingual National Client Care Specialist must have a strong Customer First attitude and will be responsible to liaise with both external and internal customers. They will engage with customers on a regular basis and will represent the values and service expertise our customers expect. The National Client Care Specialist will be responsible for capturing all service change requests and coordinating between internal departments to ensure that required changes occur on time, billing is performed, and contracts are updated as necessary.

Additionally, this individual will support Brink's Complete customers and technicians in a Level 2 capacity for technical trouble shooting and escalations.

Responsibilities

New business activity:

Develop and manage service order process for all product lines Liaise with sales Confirm installation or start dates with service branches and Billing Department Ensure that the system records are updated
Additional or changes to existing business:

Responsible for maintaining accurate database Responsible for maintaining a consolidated database Manage schedules Notify Contract team of the completion of initial service
Brink's Complete support:

Provide Level 2 support as needed for Brink's Complete Customers Liaise with crew members on issues with BBOX and BSAFE products Coordinate activities with vendor (Cashtech) as required
Other:

Work in a fast-paced call centre environment, where working as a team and to tight deadlines is a necessity Special projects as required Tracking and escalating implementation issues Participate in project planning meetings and calls

Position Qualifications

Deep knowledge of Brink's processes and operations Superior customer service skills exhibiting a professional and partnering attitude towards both internal and external customers Excellent verbal, written and interpersonal communication skills Ability to work both independently and as part of a team and can easily pivot to changing and competing priorities Proficiency with Microsoft Excel and high degree of comfort working with a variety of software programs critical to the role Bilingual (French and English) - verbal and writtenis required
Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Dental care Extended health care
Schedule:

8 hour shift Monday to Friday
Experience:

logistics: 2 years (required)
Language:

French (required)
Work Location: In person