Job Description

Bilingual Underwriting Case Coordinator

Location: Hybrid - Canada

Empire life is looking to hire a Bilingual Underwriting Case Coordinator to join our Retail Operations team!

Why pursue this opportunity

• 
  Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
• 
  Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
• 
  Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.

What you\xe2\x80\x99ll be working on

• 
  Ensures the efficient and effective management of all information necessary for the underwriting function
• 
  Provides basic risk assessments and related support to Empire Life and the Retail New Business Operations Unit
• 
  Act as primary contact for advisors for offers and other issue communication; escalate issues to underwriters as deemed appropriate
• 
  Communicate information to reinsurers, clients, advisors and third parties regarding underwriting evidence and decisions
• 
  Inputs data on internal administration systems
• 
  Support the underwriting department by providing administrative services
• 
  Receive ownership of applications prior to issue; prepare and distribute communication to advisors; update underwriting administration system accurately and efficiently ensuring coverage changes are entered in a timely manner and reflected accurately
• 
  Investigate and work with multiple vendors and appropriate experts regarding fee approvals to determine solutions to ensure effective cost management of doctor reports, medical exams and lab tests
• 
  Respond to inquiries and requests and provides solutions and recommendations to Retail Operations and Customer Service Representatives
• 
  Act as a training/functional resource for team members
• 
  Participate in a variety of projects (system changes and testing, vendor surveys, department and Corporate projects)

What we\xe2\x80\x99re looking for you to have

• 
  Bilingualism (English/French) is required
• 
  Work experience in individual insurance/financial services industry is an asset
• 
  Knowledge of medical terminology is an asset
• 
  Knowledge of word processing, spreadsheet, email, internet, database, and presentation computer software
• 
  Completion of a community college diploma
• 
  Clear writing, listening and verbal communication skills
• 
  Well-developed customer relations skills
• 
  Ability to learn new technology
• 
  Ability to work independently and as a team member
• 
  Ability to prioritize and manage multiple tasks concurrently
• 
  Attention to detail/accuracy
• 
  If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• 
  Competitive salaries with annual pay increases
• 
  Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• 
  Competitive uncapped commission, for sales positions
• 
  A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• 
  Flexible work arrangements and an annual allotment of personal health days.
• 
  Four weeks annual vacation from hire date
• 
  A defined contribution pension plan with generous employer matching
• 
  Top up programs for parental leave and compassionate leave
• 
  Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don\'t believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .