Job Description

The Distributor Relations & Learning team is seeking a dynamic and bilingual individual to support the training and documentation needs of our Vitality Concierge and Digital Success Team. This role is integral to ensuring our internal teams are equipped with the knowledge, tools, and confidence to deliver exceptional service and support to our advisors and clients across Canada.




As a key contributor to our learning strategy, you will design and deliver engaging training experiences that reflect the evolving landscape of insurance digital tools and the Vitality program, with a focus on digital enablement, personalized service, and operational excellence.


This role is a key contributor to the overall strategy for learning in Insurance Operations.

Position Responsibilities:

Design and Deliver Training: Develop and facilitate training programs, including job aids, e-learning modules, videos, and internal knowledge procedural documentation content tailored to the Vitality Concierge and Digital Success Team. Needs Analysis & Curriculum Development: Conduct training needs assessments, design learning solutions, and evaluate effectiveness to ensure alignment with business goals and performance outcomes. Documentation & Best Practices: Create, maintain, and regularly update internal documentation outlining best practices, standard operating procedures, and process guidelines to ensure consistency and knowledge retention across the team. Innovative Learning Approaches: Explore and implement creative, digital-first training methods that enhance learning retention and operational efficiency. Strategic partner Collaboration: Partner with team leads, subject matter experts, and business partners to ensure training content and documentation are accurate, timely, and aligned with strategic priorities. Mentorship & Coaching: Support new team members through onboarding and mentorship, fostering a culture of continuous learning and development. Quality Assurance: Maintain high standards in training materials and delivery, ensuring consistency and clarity across all learning touchpoints. Agile Project Support: Contribute to cross-functional initiatives using Agile methodology, providing training expertise to support successful implementation.

Required Qualifications:

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. Experience: Minimum 1 year in adult training, coaching, or support role within financial services or insurance operations. Technical Proficiency: Skilled in Microsoft Office and e-learning tools (e.g., Articulate Storyline, Camtasia, Adobe InDesign, and Canva).

Preferred Qualifications:

Knowledge of Individual Insurance digital tools and Vitality program. Ability to diagnose and recommend training solutions based on business objectives and initiatives. Familiarity with Adult Education Learning principles. Demonstrated ability to coach learners through their learning journey to overcome any unique challenges or obstacles that arise. Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters. Communication: Strong verbal and written communication skills with the ability to simplify complex topics. Adaptability: Comfortable working independently and collaboratively in a fast-paced, evolving environment. Organizational Skills: Excellent time management, attention to detail, and ability to manage multiple priorities.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$51,375.00 CAD - $85,625.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.