Job Description

What is the opportunity?
The Trade Client Liaison Officer provides direct support to Payments & Trade Operations for the day to day inquiries received through Trade's generic email box & Trade Operations 1-800 support line. You will also be responsible for client enrolment, client support and web training for RBC's online portal front end application.
What will you do?

• Primary point of contact for all incoming calls through our Trade Operations' general inquiry line and works towards a one touch solution when answering 1-800 # & for all incoming inquiries received via Trades generic email
• Provides support to the customers' technical issues when using online portal
• Acts as a primary contact and/or coordinator for client problem resolution and escalating when appropriate
• Provides status updates to clients/CAM on transaction which are currently in Trade's workflow.
• Ensures that all internal bank documentation is in accordance with audit practices
• Provides relief to Trade Officers and Transactional Control Officers during absences and vacation

What do you need to succeed?
Must-have:

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• 2+ years of experience in Trade Finance products such as Letter of Credit/Guarantees and Documentary collection
• 2+ years of Customer service experience or in a call center environment
• Banking experience and an understanding of business banking

Nice-to-have:

• Working knowledge of Trade360 (JTPS)

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater roles

#LI-post
Job Skills Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services
Additional Job Details
Address: 1 PLACE VILLE MARIE:MONTREAL
City: Montreal
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-08-08
Application Deadline: 2025-08-22
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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