Job Description

Reference Number :
VCC_MTL_032023

Status :
Permanent - Part time

Job Category :
Customer Service

City :
MONTREAL

Province :
Quebec

Annual Salary / Hourly Rate :
25.27

Number of positions to be filled :
8

Application Deadline: :
2023-01-13

Description :
VIA Rail Canada Inc. is currently seeking 8 Telephone Sales Agents for its Customer Center of Montreal.

People with call center experience related to sales for the tourism, hospitality or airline industry are encouraged to apply!

Your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business. We share your belief and have built our reputation on providing excellent service, in a safe and secure environment.

Our customers\xe2\x80\x99 journey typically starts with a quest for information on their desired trip and the purchase of tickets. They can use the Web to perform these two steps or they can call YOU to:

• listen to their needs, answer their questions or concerns
• recommend and sell them the appropriate travel solutions according to their needs
• explain the features and benefits of available options with a personalized approach

No doubt that mindset will contribute to:

• create business opportunities that go beyond expectations
• achieve personal and team objectives in terms of customer satisfaction and efficiency

If routine is not your \xe2\x80\x9ccup of tea\xe2\x80\x9d, you like challenges and can thrive under pressure, you will connect with our customer service teams. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.

Some important details about this part-time position:

BENEFITS & WORK ENVIRONMENT

• positions will start March 6th, 2023
• salary $25.27$/hour
• insurance coverage (medical, dental, life insurance and pension) after 126 days of work
• location for the training: Pointe- Saint-Charles (201 Ash avenue) - easy to commute from Charlevoix station \xe2\x80\x93 Bus lines 57 and 71 - free parking available
• Teleworking

SCHEDULE
You are available to work:

• On variable schedule including evenings, weekends and holidays- the call center is open 7 /7 from 7:00 am to 11 pm
• A minimum of 20 hours of work per week guaranteed (high possibility to do 40 hours per week)- FULL TIME available!
• On shifts varying between 4 and 8 hours per day

TRAINING
You will follow a seven-week full-time training session which must be successfully completed before obtaining the position.

Requirements :
You are well-suited for this challenge if you:

• are fully BILINGUAL, both written and spoken
• possess a high school diploma
• have a minimum of one year of customer service and sales experience in a call center and ideally in tourism, hospitality or airline industry
• have great computer and Internet search skills

Come on board and apply now!

Condition of Employment:

• VIA Rail is committed to protecting the health and providing a safe environment for its employees and customers. VIA Rail has currently suspended its vaccination policy which requires that all members of its staff be fully vaccinated against COVID-19 and provide proof as a condition of employment. Please note that if the policy is reinstated in the future, employees will be required to comply.

VIASYND




VIA Rail thanks all applicants for their interest, however only those selected for an interview will be contacted. VIA Rail is an employment-equity employer and encourages all qualified candidates to apply. VIA Rail Canada is proud to be a military friendly employer.