Job Description

Remote Telephone Support Coach

Do you want a meaningful career that helps families, children, youth, and adults build confidence and live happier lives? Do you like helping people, are empathetic, and have good communication skills? Work for Strongest Families!

Our Coaches change lives while working in a positive environment surrounded by supportive coworkers. We are currently recruiting for Remote Bilingual Speaking Coaches.

Reasons to work at Strongest Families Institute:

The work is very rewarding - it's exciting to work closely with families and share in their successes.

Our workplace is supportive and positive - Strongest Families promotes self-care and prioritize staff morale.

There are many opportunities to grow in the company and develop within roles.

Coaches have a flexible schedule- Working some days and some evenings provides a great work/life balance.

Company

Strongest Families Institute (www.strongestfamilies.com) is a rapidly growing charitable organization, powered by its people - and more importantly, it is piloted by talented, customer-focused individuals who value integrity, innovation, and quality. We are looking for polite, hard-working candidates who want to build a rewarding career, with great benefits and opportunities for advancement, in a dynamic and collaborative work environment. We are a family, and our family continues to grow. We deliver mental health care to children, youth, and families, from a distance using educational materials and telephone support from a 'telephone support coach'. Coaches work with children, youth, and families to discuss the material, problem solve and provide support.

Duties and Responsibilities

In both English and French:

1. provide effective telephone support to parents and families based on specified protocol regime delivery, following a telephone script,

2. teach evidence-based skills with the parent/child, problem-solve, and provide encouragement during weekly telephone contact,

3. ensure that continuity of care is delivered to clients as per Strongest Families protocol procedures,

4. administer semi-structured interviews/questionnaires as needed, following a telephone script and protocol,

5. ensure that clients are serviced in a timely manner,

6. maintain a flexible working schedule to ensure coaching services are offered at convenient times to the family (i.e., days, evenings, late nights, weekends)

7. other duties as assigned.

Reports directly to a supervisor with oversight by the Program Manager. The successful candidate will have outstanding interpersonal and organizational skills and a great team player. They will have strong communication skills and must be proficient with oral and written communication in both English and French. An undergraduate degree is preferred; experience working with children and youth an asset. All training required for the role is provided and paid.

Strongest Families is committed to creating a diverse and inclusive work environment that invests in building a culture of appreciation and respect. We offer equal opportunity to all candidates seeking employment. If you would like to request an accommodation during any phase of the evaluation process, please contact careers@strongestfamilies.com.

All information received in relation to accommodation will be kept confidential.

If you feel like SFI is the right fit for you,

tell us why!

Accompagnateur de soutien telephonique bilingue Emploi a temps plein et a temps partiel Poste a distance

Voulez-vous une carriere significative qui aide les autres a developper leur confiance en soi et a mener une vie plus heureuse? Aimez-vous aider les gens? Etes-vous empathique et avez-vous d'excellentes competences en communication en anglais et en francais? Travaillez pour Familles Solides!

Nos accompagnateurs telephoniques changent des vies tout en travaillant dans un environnement positif entoure de collegues de soutient. Nous recrutons actuellement des coachs bilingues a distance.

Pourquoi vous voulez travailler pour l'Institut des Familles Solides :

Un travail gratifiant - nos coachs changent des vies!

Environnement de travail positif.

Opportunites de croissance et de developpement de carriere.

Les accompagnateurs ont un horaire flexible - Travailler certains jours et certains soirs offre un bon equilibre travail/vie personnelle.

A propos de nous :

L'Institut des Familles Solides (IFS) est un organisme de bienfaisance maintes fois recompense. Nos services de sante mentale bilingues fondes sur des donnees probantes sont offerts aux enfants, aux jeunes, aux adultes et a leurs familles au moment et a l'endroit ou ils en ont besoin. Veuillez visiter notre site Web (www.famillessolides.com) pour plus d'informations.

Taches et responsabilites :

1. Offrir du soutien par telephone aux parents et aux familles selon un protocole precis pour la prestation de services et en suivant un scenario telephonique.

2. Enseigner aux parents et aux enfants des competences fondees sur les faits, resoudre les problemes et offrir de l'encouragement lors d'un appel telephonique hebdomadaire.

3. Assurer la continuite des soins aux patients en fonction des procedures et protocoles du programme des Familles Solides.

4. Effectuer des entrevues semi-structurees avec les parents et les familles, au besoin, en selon un protocole et un scenario telephonique.

5. Faire en sorte que les clients recoivent leurs services en temps opportun.

6. Maintenir un horaire de travail flexible pour permettre la prestation des services de conseiller a des heures pratiques pour les familles (p. ex. le jour, le soir ou la nuit).

7. Executer toute autre tache assignee.

8. Doit pouvoir parler, lire et ecrire en anglais et en francais.

Le titulaire de ce poste releve directement du gestionnaire de programme, sous la direction du vice-president des operations. La personne choisie doit posseder des competences exceptionnelles en matiere de relations interpersonnelles et d'organisation, et doit faire preuve d'un esprit d'equipe. Ils auront de solides competences en communication et doivent maitriser la communication orale et ecrite en anglais et en francais. Un diplome d'etudes postsecondaires de premier cycle est preferable. De l'experience de travail avec les enfants et les jeunes est un atout.

L'Institut des Familles Solides s'engage a creer un environnement de travail diversifie et inclusif qui investit dans la creation d'une culture basee sur l'appreciation et le respect. Nous offrons l'egalite des chances a tous les candidats a la recherche d'un emploi. Toutes les formations requises pour le role sont fournies et payees. Si vous souhaitez demander un accomodement pendant n'importe quelle phase du processus d'evaluation, veuillez s'il vous plait contacter careers@strongestfamilies.com.

Toutes informations recues au sujet d'accomodement resteront confidentielles.

Veuillez soumettre votre lettre de presentation et votre CV.

Job Type: Full-time

Pay: From $20.39 per hour

Benefits:

Dental care Extended health care Flexible schedule Life insurance Paid time off Vision care Work from home
Education:

Secondary School (required)
Experience:

Call center: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: Remote