Job Description

Overview:
PepsiCo Canada is recognized as one of Canada\xe2\x80\x99s top 100 employers. PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. Our product portfolio includes 22 world-famous, billion-dollar brands; from Gatorade to Quaker, Tropicana to Lay\xe2\x80\x99s and more. We make hundreds of enjoyable foods and beverages that are loved throughout the world.


At PepsiCo Canada, we are always centered on the consumer, developing exciting brand campaigns and continuously driving product innovations. Our people are our greatest asset! By supporting their ability to work effectively together and providing them with the tools they need to succeed, we are ensuring that PepsiCo Canada is the company you want to work for!


The role:
The role of the Bilingual Move Scheduler will be to work directly with the Pepsi Equipment Service (PES) and Sales department and Customers in the activation of all equipment moves. The Move Scheduler contributes to the success of PepsiCo Equipment Services by analyzing open equipment move orders to optimize scheduling and routing operations. The scheduler will create equipment move schedules and truck routes, communicate scheduling to the customer and coordinate with local Sales and PES departments to drive operational efficiencies and customer satisfaction.

Responsibilities:

• Create and manage daily regional equipment move schedules based on business rules using CETS and AMS systems to drive lowest landed cost while maximizing truck capacity
• Partner with customer, field technicians, Pepsi Equipment Services leadership, and Sales organization to appropriately resolve scheduling and equipment placement conflicts
• Conduct 72-hour confirmation calls to confirm pending installs / deliveries / pick ups and exchanges
• Maintain historical service records on Customer Equipment Tracking System (CETS)

• Establish and maintain good customer rapport
• Support sales inquiries relating to equipment
• Follow standard procedures for the scheduling of equipment move activities
• Support all customer calls in a highly professional manner and provides courteous timely responses
• Support the administration of paperwork required for the Pepsi Equipment Service (PES) activities

• Post-secondary school diploma / degree in business related field preferred
• Demonstrated verbal and written communication skills
• Proficiency with MS Office, especially Excel
• 1-2 years of prior customer service experience
• Strong problem solving, analytical, and organizational skills
• Proven ability to work independently with minimal or no supervision

• Bachelor\xe2\x80\x99s degree in Supply Chain, Business, or related area of study
• Previous knowledge of CETS application and PES process standards
• Willingness to work flexible work hours