Job Description

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.

Specific Responsibilities

• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
• Responsible for escalation management in cases where assistance beyond program scope is required
• Gather all pertinent and appropriate information from the patient chart and complete necessary documents in a concise, organized and professional manner and submit physician signed forms to the private and/or provincial drug benefit insurer/agency
• Follow up with applicable insurers until a decision is received, with the intent of expediting a decision where possible. If the submission has been denied, the Senior Patient Services Specialist will discuss this with the physician and resubmit if agreed upon
• Updates with respect to the reimbursement submissions, confirmation of coverage and re-submissions will be entered into the patient database
• Complete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimens
• Provides information and updates to physicians and staff in their offices regarding the medication in terms of new criteria and indications as received from McKesson Canada or the Client
• The Senior Patient Services Specialist may also be asked by the Client's area representatives to attend meetings with new physicians

• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
• Participate and assist in departmental continuous improvement activities related to process, quality, training etc.
• Maintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program level
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanning.

Competencies

• Excellent verbal and written skills in English (and French if a Bilingual role)
• Strong customer service, communication, problem solving skills required
• Proficient in Microsoft Office applications (Word/Excel)
• Team Player and comfortable working independently
• Thorough knowledge of adult learning principles and training.
• Organized with a high attention to detail
• Understands and applies techniques to manage multiple priorities
• Possesses a high level of motivation to achieve necessary involvement within a team
• Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management. Work is often performed in emotional situations
• May operate a vehicle usually locally

Career Level - IC Business Support - B4

Worker Type Fixed Term (Fixed Term)

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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