Job Description

Location: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.We are hiring a Bilingual Specialist, Retail Specialty SupportReporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day-to-day basis. You must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.Duties:

• Work closely with Pharmacy team members and manufacturer programs provide Retail Pharmacy Support
• Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
• Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies.
• Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications.
• Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)

What You'll Need:

• College or University degree

• Bilingual (French & English) is an asset

• Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)

• A team player with the desire to provide superior customer care and store support

• Excellent communication skills, verbal and written

• Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)

• Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.Number of Openings:1Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matixc3xa8re de santxc3xa9 et de bien-xc3xaatre au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidxc3xa9lisation des plus apprxc3xa9cixc3xa9s, nous prenons soin de nos clients et les soutenons grxc3xa2ce xc3xa0 des nouvelles approches tous les jours. Avec plus de 1 300 magasins dxc3xa9tenus et exploitxc3xa9s localement dun ocxc3xa9an xc3xa0 lautre, le rxc3xa9seau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes dxc3xa9terminxc3xa9s xc3xa0 bxc3xa2tir une xc3xa9quipe talentueuse prxc3xb4nant la collaboration, la gxc3xa9nxc3xa9rositxc3xa9 et l'inclusion. Joignez-vous xc3xa0 notre xc3xa9quipe et contribuez xc3xa0 crxc3xa9er un avenir sain pour votre carrixc3xa8re et pour tous les Canadiens.Le Rxc3xa9seau de Santxc3xa9 Spxc3xa9cialisxc3xa9e de Shoppers Drug Mart soutient nos magasins de dxc3xa9tail pour offrir les meilleurs soins aux patients nxc3xa9cessitant des mxc3xa9dicaments spxc3xa9cialisxc3xa9s. Nous proposons des programmes de soutien aux patients pour les thxc3xa9rapies mxc3xa9dicamenteuses spxc3xa9cialisxc3xa9es, fournissant aux mxc3xa9decins des ressources pour gxc3xa9rer leurs patients, facilitant le remboursement et favorisant la conformitxc3xa9 des patients. Nous offrons un service client de qualitxc3xa9 supxc3xa9rieure aux patients, aux prestataires de soins de santxc3xa9 et aux fabricants pharmaceutiques afin d'amxc3xa9liorer les rxc3xa9sultats en matixc3xa8re de santxc3xa9 pour toutes les parties prenantes.Nous embauchons un Spxc3xa9cialiste Bilingue.
Relevant du Superviseur, vous serez responsable de veiller xc3xa0 ce que les appels et les courriels de soutien via les Programmes de Soutien Spxc3xa9cialisxc3xa9 soient gxc3xa9rxc3xa9s de manixc3xa8re efficace et dans les dxc3xa9lais au quotidien. Vous devez xc3xaatre capable de travailler efficacement, avec des dxc3xa9lais courts et des demandes client en constante xc3xa9volution. xc3x89tant donnxc3xa9 que le poste implique la gestion d'informations hautement sensibles, vous xc3xaates tenu d'agir de manixc3xa8re diplomatique et professionnelle, et de maintenir la confidentialitxc3xa9 des patients, conformxc3xa9ment xc3xa0 la politique de Shoppers Drug Mart et aux exigences lxc3xa9gales.Responsabilitxc3xa9s :

• Travailler en xc3xa9troite collaboration avec les membres de lxc3xa9quipe de la pharmacie et les programmes des fabricants pour fournir un soutien xc3xa0 la pharmacie de dxc3xa9tail

• Offrir un soutien xc3xa0 Shoppers Drug Mart/Pharmaprix en ce qui concerne la formation xc3xa0 lauto-injection des patients dans un Centre d'Excellence Spxc3xa9cialisxc3xa9

• Coordonner avec les partenaires externes pour faciliter efficacement la dispensation des prescriptions dans toutes les pharmacies de dxc3xa9tail.

• Fournir un soutien aux pharmacies de dxc3xa9tail pour l'approvisionnement, le remboursement et le traitement des demandes lixc3xa9es aux mxc3xa9dicaments spxc3xa9cialisxc3xa9s.

• Flexibilitxc3xa9 pour travailler en rotation, entre 8h et 20h.

Compxc3xa9tences requises :

• Diplxc3xb4me collxc3xa9gial ou universitaire

• Bilingue (Franxc3xa7ais et Anglais)

• Expxc3xa9rience dans le domaine de la pharmacie, des soins de santxc3xa9 ou de l'industrie du remboursement (minimum 2 xc3xa0 3 ans)

• Un joueur dxc3xa9quipe avec le dxc3xa9sir doffrir un service client de qualitxc3xa9 supxc3xa9rieure et un soutien aux magasins

• Excellentes compxc3xa9tences en communication, tant xc3xa0 l'oral qu'xc3xa0 l'xc3xa9crit

• Solides compxc3xa9tences en informatique dans un environnement Windows, avec MS Office (Excel, Word, Outlook)

• Expxc3xa9rience en tant quAssistant(e) en Pharmacie ou Technicien(ne) avec Assyst Rx, HealthWATCH, New HealthWATCH, et/ou Kroll est un atout

Pourquoi travailler chez Shoppers Drug Mart? En agissant xc3xa0 titre de consultant qui soutient les clients internes et les pharmaciens-proprixc3xa9taires affilixc3xa9s, vous acquerrez une expxc3xa9rience unique au secteur du commerce du dxc3xa9tail tout en travaillant pour une marque nationale primxc3xa9e. Vous bxc3xa9nxc3xa9ficierez du Programme dachat des employxc3xa9s, dune rxc3xa9munxc3xa9ration concurrentielle et de possibilitxc3xa9s dapprentissage en ligne par lintermxc3xa9diaire de SDMU. Prenez en main votre emploi et trouvez dautres faxc3xa7ons de vous soucier de votre travail, de vos collxc3xa8gues, des clients et des membres de la collectivitxc3xa9. En outre, nous croyons que la conformitxc3xa9 aux lois consiste xc3xa0 faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.Shoppers Drug Mart/Pharmaprix considxc3xa8re que la diversitxc3xa9 culturelle du Canada est une source de fiertxc3xa9 nationale et un symbole de force. Nous nous sommes donnxc3xa9 comme prioritxc3xa9 de reflxc3xa9ter la diversitxc3xa9 croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture dentreprise. Des accommodements sont disponibles sur demande pour les postulants et collxc3xa8gues atteints dun handicapWhy work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How Youll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.